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The active alerts on campus are as follows:

Emergency Maintenance: Logon System

Posted on January 4th, 2018 by Help Desk

Dear UCCS Students, Staff, and Faculty,
The logon system for some UCCS services will be undergoing emergency maintenance tonight from 9:00 PM – 10:00 PM.

IMPACT:
Users may be unable to access several UCCS services during the maintenance window, including, but not limited to:

• Office 365
• Self Service Password Reset
• Canvas
• Mountain Lion Connect
• Cisco WebEx
• UCCS Parking Portal

If you are unable to access the above services during this time, please try again after the maintenance window. If you continue to experience issues with any of these services after the maintenance window, please let us know.

Completed: Blackboard Maintenance (1/3/2018)

Posted on January 3rd, 2018 by Help Desk

Blackboard will be undergoing maintenance and be unavailable tonight from 8:00PM (1/3/2018) until 5:00AM (1/4/2018).

If you are unable to access Blackboard during this time, please try again after the maintenance window. If you continue to experience issues with this service after the maintenance window, please let us know.

Update: Unexpected Service Outage: Logon System

Posted on January 3rd, 2018 by Help Desk

Update: 4:07PM- The issue with the logon system has been resolved. Please let us know if you continue to experience issues with this service.


We are aware of an issue with the logon system for some UCCS services.

IMPACT:

When trying to login to the affected services, the username and password fields are missing. The affected services include, but are not limited to:

  • Office 365
  • Canvas
  • Mountain Lion Connect
  • Cisco WebEx
  • UCCS Parking Portal

We have no workaround at this time, but we will update the campus when we have more information.

Portal Maintenance Sunday (1/7/2018) 6:00am – 10:00 pm

Posted on January 3rd, 2018 by Help Desk

This coming Sunday (1/7/2018) between 6:00 am – 10:00 pm all Portal services will be unavailable while University Information Systems (UIS) is performing maintenance on several systems. Below is a brief summary of the maintenance schedule.

All Portal services including, but not limited to the following will be unavailable on January 7th between the hours of 6:00 am and 10:00 pm:

  • Student, Employee and Faculty Portals (My.uccs.edu)
  • Campus Solutions
  • HR and Finance Systems
  • DARS
  • Singularity
  • CU Data
  • Cognos
  • Concur
  • CU Marketplace
  • Skillsoft
  • Lynda.com

UCCS specific resources will remain available during the outage. These resources include the following:

  • Blackboard and Canvas
  • UCCS Email
  • VPN
  • Computer Labs
  • UCCS-Wireless, UCCS-Guest, and wired networks

Outage information, status updates, and more about OIT Services can always be found at uccs.info

Unexpected Service Outage- Authentication

Posted on December 27th, 2017 by Help Desk

As of the end of business on 12/27, there are two services that are inaccessible:

  • Starfish
  • Faculty Textbook Adoptions (Sidewalk)

If you have any questions please leave us a voicemail at 719-255-3536 or email us at helpdesk@uccs.edu.

Update- Unexpected Outage: Authentication Issues

Posted on December 27th, 2017 by Help Desk

Updates as of 3pm: Cisco WebEx is now available. Please contact us if you continue to have issues.

Update as of 2pm: The UCCS Parking Portal is now available. Please contact us at 719-255-3536 if you continue to experience any issues.

We are aware of several outages over the course of this break:

  • Canvas 12/26 (approximately 7am-5pm)
  • Cisco WebEx 12/27 (available as of 3pm)
  • Starfish (ongoing)
  • UCCS Parking Portal 12/27 (available as of 2pm)

IMPACT:

Users are unable to login to the some of the programs listed above.

WORKAROUND:

We do not have a work around at this time.

We are currently working on these issues and we will send another update as information becomes available.

Update- Unexpected Service Outage: Columbia Server

Posted on December 19th, 2017 by Help Desk

Update as of 8:30am: The Columbia Server is back up, and all \\columbia\dept Folder should be accessible. Please contact us at 719-255-3536 if you continue to experience any issues.

We are aware of an issue with the Columbia Departmental Server.

IMPACT:

When trying to reach \\columbia\dept, the Dept Folder is not available.

We have no workaround at this time, but we will update campus when we have more information.

Update: Unexpected Service Outage Resolved

Posted on December 14th, 2017 by Help Desk

Update 8:22PM

Service to the affected websites has been restored. Please let us know if you continue to experience issues with this service.


Many UCCS websites are down at this time. We do not have a work around. We will send an update once we have more information.

Update 11:24AM-

The service has been restored to the affected web pages. Please attempt to access the affected content again.


We are aware of an issue with the Blackboard/Canvas Log In page, and others, on the UCCS homepage. When trying to access these pages, we received ‘Error 503 backend fetch failed.’

In the future, to browse directly to those sites:

  • Canvas: canvas.uccs.edu
  • Blackboard: bb.uccs.edu

The login pages are functioning again at this time, please let us know if you continue to experience any issues.

Unexpected Service Outage

Posted on December 6th, 2017 by Help Desk

We are aware of an issue with the Blackboard/Canvas Log In page, and others, on the UCCS homepage. When trying to access these pages, we received ‘Error 503 backend fetch failed.’

In the future, to browse directly to those sites:

  • Canvas: canvas.uccs.edu
  • Blackboard: bb.uccs.edu

The login pages are functioning again at this time, please let us know if you continue to experience any issues.

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