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The active alerts on campus are as follows:

Portal Maintenance Sunday (10/29/2017) from 6:00am to 10:00am

Posted on October 27th, 2017 by Help Desk

This Sunday (10/29/2017), from 6:00am to 10:00am, there will be multiple portal services unavailable while University Information Systems (UIS) is performing maintenance on several systems. Below is a brief summary of the maintenance schedule.

All portals including, but not limited to the following will be unavailable on October 29th between the hours of 6:00am and 10:00am:

  • Student, Employee and Faculty Portals (My.uccs.edu)
  • Campus Solutions
  • HR and Finance Systems
  • DARS
  • Singularity
  • CU Data
  • Cognos
  • Concur
  • CU Marketplace
  • Skillsoft
  • Lynda.com

UCCS specific resources will remain available during the outage. These resources include the following:

  • Blackboard
  • Student Email
  • Staff and Faculty Email
  • Library
  • VPN
  • Computer Labs

Resolved: Unexpected System Interruptions

Posted on October 24th, 2017 by Help Desk

Update 10/25/17 8:10AM: We have received confirmation that these issues have been resolved. Please let us know if you continue to experience issues with any of our services.


 

We are aware of several interruptions while trying to access UCCS resources from off campus.

  • VPN Connection
  • Mailing lists (Faculty-l, Staff-l, etc)
  • Access to UCCS.edu
  • BlackBoard
  • myUCCS Portal

WORKAROUND:

For Portal access, browse to my.cu.edu, then click on UCCS.

This appears to be an issue with certain internet providers including Comcast, AT&T, Sprint, and more.

We will update the campus when we have more information.

Service Interruption: Ingeniux

Posted on October 23rd, 2017 by Help Desk

 

Update: This issue has been resolved. Users should be able to log into Ingeniux. Please let us know if you continue to experience issues with this service.


 

We are experiencing an interruption with our CMS: Ingeniux.

IMPACT:

Users are currently unable to log into Ingeniux. When users attempt to sign in, the page reloads the sign in page.

WORKAROUND:

There is no workaround available at this time.

We are looking into this issue and will update this page as additional information becomes available.

UCCS OIT Knowledge Base Maintenance

Posted on October 13th, 2017 by Help Desk

This evening (10/13/17) we will be performing maintenance on our Knowledge Base (kb.uccs.edu) from 10:00pm-10:30pm. During that time the service may be intermittently unavailable.

Please let us know if you experience any issues with this service after this maintenance.

Service Outage: OIT Self Service Portal

Posted on October 9th, 2017 by Help Desk

We are aware of an issue with our online Self Service Password Reset Portal as well as our Self Service Portal (https://ithelp.uccs.edu/CherwellPortal/IT). During this outage, please submit any requests to us via email (helpdesk@uccs.edu) or over the phone (719-255-3536). We will update this page when we have a status update.

UCCS Knowledge Base Maintenance

Posted on September 29th, 2017 by Help Desk

The UCCS Knowledge Base will be down from 3:30pm to 4:00pm on Monday, October 2nd for maintenance.

Power Outage

Posted on September 20th, 2017 by Help Desk

Final Update 10 am –

As of 9 am, all of the services that were affected by the power outage have been restored. If you are continuing to experience issues please contact the OIT Help Desk at 719-255-3536.

Update 9 pm –

As of 7 pm most of the services that were effected by the power outage have been restored. We will update campus with additional information as it becomes available.

Update 6:20 pm –

We have assessed the current situation with our services, the following is a list of our most frequently used services,  is not comprehensive:

Available:

  • Blackboard – bb.uccs.edu
  • MyUCCS Portal – my.cu.edu
  • Lab Systems – Cannot login with user accounts, but can login with a local account from the support desk
  • Classroom Podiums – Cannot login with user accounts, but can login with a local account from Control Room (719-255-4963)

Unavailable:

  • Office365 Email – Cannot log in
  • Wired Network – Unable to establish new connections
  • UCCS-Wireless Network – Unable to establish new connections
  • UCCS-Guest Network – Unable to establish new connections
  • UCCS OneDrive Accounts – Cannot log in
  • Mountain Lion Connect – Cannot log in
  • VOIP Phones – Unable to establish new connections
  • VPN – Unavailable
  • Self-Service Password Reset – Unavailable
  • WebEx – Cannot log in

Update 5:02 pm –

We are still currently assessing the status of all services. We will update with more information when it is available.

The campus is currently experiencing a power outage. We understand that many services may be affected. We will update the campus with additional information soon.

Planned Maintenance – Internet

Posted on September 8th, 2017 by Help Desk

We will be performing maintenance on the campus internet connection this Sunday, (9/10/2017) from 6:30am to 10:30am and Monday (9/11/2017) from 7:30am until 8:00am.  This maintenance is not expected to cause any extended outages, however, there may be short interruptions in Internet service. If you experience an issue connecting to Internet resources during this time, please wait 5 minutes and try again.

Partial Service Outage – PawPrints Reports

Posted on September 7th, 2017 by Help Desk

We are aware of an issue with the PawPrints Reporting System

IMPACT:

Users are unable to view their PawPrints reports online.

WORK AROUND:

Users who would like to see their PawPrints report can talk to an advisor in the IT Labs or email us to request this information.

Portal Maintenance Sunday (7/9/2017) from 6:00am to 6:00pm

Posted on August 11th, 2017 by Help Desk

This Sunday (8/13/2017), from 6:00 am to 6:00pm, there will be multiple portal services unavailable while University Information Systems (UIS) is performing maintenance on several systems. Below is a brief summary of the maintenance schedule.

All portals including, but not limited to the following will be unavailable on August 13th between the hours of 6:00am and 6:00pm:

  • Student, Employee and Faculty Portals (My.uccs.edu)
  • Campus Solutions
  • HR and Finance Systems
  • DARS
  • Singularity (Document Management)
  • Cognos
  • Concur
  • CU Marketplace
  • Skillsoft

UCCS specific resources will remain available during the outage. These resources include the following:

  • Blackboard
  • Student Email
  • Staff and Faculty Email
  • Library
  • VPN
  • Computer Labs

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