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The active alerts on campus are as follows:

Service Restored – myUCCS Portal

Posted on August 7th, 2017 by Help Desk

Update:

UIS has confirmed that the issue associated with the myUCCS portal has been identified and fixed. If you are continuing to experience issues with the portal, please feel free to contact us.

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We are aware of an issue affecting the speed of the myUCCS Portal.

IMPACT:

Business applications within the portal are failing to load, load slowly or do not respond in a timely manner. Logins to the portal are intermittently resulting in a blank page or an error of “No default homepage tab found”.

 

WORKAROUND:

There is no work around available at this time.

 

University Information Systems (UIS) has confirmed an issue with the portal. Additional information can be found on their blog at http://www.cu.edu/blog/uis-service-alerts/cu-alert-universitywide-portal-experiencing-service-interruption-8-7-17

Planned Maintenance – Long Distance Calls (8/8)

Posted on August 4th, 2017 by Help Desk

On Tuesday, August 8, 2017, between 11:00 PM and midnight MST, CenturyLink will be performing maintenance on our long distance phone service. Estimated downtime during this maintenance window is 5-15 minutes. During that time, only long distance service should be affected. On campus and local service should not be affected.

Portal Maintenance Sunday (7/9/2017) from 6:00am to 6:00pm

Posted on July 7th, 2017 by Help Desk

This Sunday (7/9/2017), from 6:00 am to 6:00pm, there will be multiple portal services unavailable while University Information Systems (UIS) is performing maintenance on several systems. Below is a brief summary of the maintenance schedule.

All portals including, but not limited to the following will be unavailable on February 21st between the hours of 6:00am and 6:00pm:

  • Student, Employee and Faculty Portals (My.uccs.edu)
  • Campus Solutions
  • HR and Finance Systems
  • DARS
  • Singularity (Document Management)
  • Cognos
  • Concur
  • CU Marketplace
  • Skillsoft

UCCS specific resources will remain available during the outage. These resources include the following:

  • Blackboard
  • Student Email
  • Staff and Faculty Email
  • Library
  • VPN
  • Computer Labs

Planned Maintenance – Email (7/10/17)

Posted on July 7th, 2017 by Help Desk

On Monday morning (7/10/17), from 8:30am to 9:30am, we will be performing maintenance on our Email system. This maintenance should not affect your email usage. However, you may see an error stating “The Microsoft Exchange administrator has made a change that requires you quit and restart Outlook”. A quit restart of Outlook will apply the changes that are being pushed down as part of this maintenance.

Partial Service Outage – Blackboard

Posted on June 20th, 2017 by Help Desk

Update:

We are now seeing that CenturyLink servers are resolving correctly and that Blackboard, and other services, are available from off campus. If you continue to have issues, please contact us.

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We are aware of an issue affecting users ability to reach blackboard. These cases seem to be restricted to CenturyLink users.

IMPACT:

Users on CenturyLink Internet service are unable to reach BlackBoard via the normal link.

WORKAROUND:

An additional link on the LMS login page has been added to allow access for those users on CenturyLink. To utilize this work around do the following:

  • Go to uccs.edu
  • Click Log In on the right of the page
  • Choose Blackboard/Canvas/Ultra
  • Choose Direct Blackboard Login
  • This work around will require you to accept the security certificate for blackboard.com

Service Degradation – myUCCS Portal logins/HCM

Posted on June 9th, 2017 by Help Desk

University Information Systems (UIS) has identified an issue that is currently causing slow logins to the CU Resources tab in the myUCCS portal.

 

IMPACT:

Customers are experiencing slow log in times, or slow response times when switching to the “CU Resources” tab. This issue may also affect the speed of HCM.

The Faculty and Student tabs are not associated with this issue.

WORKAROUNDS:

There are no available workarounds at this time.

We will update the campus when we receive additional information

Planned Maintenance – Wireless Network 6/6/17

Posted on June 5th, 2017 by Help Desk

Update:

The maintenance is completed. If you are having issues connecting to the Wireless network please contact us.

 

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Tomorrow morning (6/6/2017), the wireless network will be receiving maintenance between the hours of 7:30am and 8:00am. During this time, the wireless network will not be available. Once the maintenance is completed, devices should reconnect on their own.

Outage – Core Networking

Posted on May 18th, 2017 by Help Desk

Update:

We have identified the issue that caused the network outage and a fix has been put in place. At this time, all services should be restored. If you have any questions, or are continuing to have issues with a service, please contact us.

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Update:

We are continuing to work on restoring affected services as well as investigating the cause of the outage. We will continue to update the campus as additional information becomes available.

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We are aware of an issue affecting many resources on campus. Services include but are not limited to:

  • www.uccs.edu
  • internet access
  • campus main phone number

We will update with further information as it becomes available.

 

Update:

Maintenance has been completed and tested.  The systems listed below are working as intended.

We are performing emergency maintenance on our phone system. This maintenance will cause a 10 minute outage for the following services:

• Voicemail access

You will not be able to call your voicemail mailbox

• Phone system for departments using ACD Groups

Customers will not be able to call into departments using ACD groups for call routing. If you call a department and are not moved over to a representative please call back in 10 minutes.

Update:

We have verified that we can no longer recreate the issue with reaching the login page for Office 365 email. If you are continuing to have issues please contact us. Our contact information can be found at http://www.uccs.edu/it/get-help.html

We are aware of an intermittent issue affecting some users of the UCCS Office 365 Email service.

IMPACT:

When some users try to sign into their email from the “Log In” button on the UCCS Homepage or from the OWA website, they encounter an error message stating “An error occurred”.

WORK AROUND:

Users can sign into their email using Internet Explorer or Microsoft Edge, these browsers appear to be unaffected. Users can also use the Outlook desktop program to access their UCCS email

 

 

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