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The active alerts on campus are as follows:

Partial Service Outage – Blackboard

Posted on June 20th, 2017 by Help Desk

Update:

We are now seeing that CenturyLink servers are resolving correctly and that Blackboard, and other services, are available from off campus. If you continue to have issues, please contact us.

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We are aware of an issue affecting users ability to reach blackboard. These cases seem to be restricted to CenturyLink users.

IMPACT:

Users on CenturyLink Internet service are unable to reach BlackBoard via the normal link.

WORKAROUND:

An additional link on the LMS login page has been added to allow access for those users on CenturyLink. To utilize this work around do the following:

  • Go to uccs.edu
  • Click Log In on the right of the page
  • Choose Blackboard/Canvas/Ultra
  • Choose Direct Blackboard Login
  • This work around will require you to accept the security certificate for blackboard.com

Service Degradation – myUCCS Portal logins/HCM

Posted on June 9th, 2017 by Help Desk

University Information Systems (UIS) has identified an issue that is currently causing slow logins to the CU Resources tab in the myUCCS portal.

 

IMPACT:

Customers are experiencing slow log in times, or slow response times when switching to the “CU Resources” tab. This issue may also affect the speed of HCM.

The Faculty and Student tabs are not associated with this issue.

WORKAROUNDS:

There are no available workarounds at this time.

We will update the campus when we receive additional information

Planned Maintenance – Wireless Network 6/6/17

Posted on June 5th, 2017 by Help Desk

Update:

The maintenance is completed. If you are having issues connecting to the Wireless network please contact us.

 

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Tomorrow morning (6/6/2017), the wireless network will be receiving maintenance between the hours of 7:30am and 8:00am. During this time, the wireless network will not be available. Once the maintenance is completed, devices should reconnect on their own.

Outage – Core Networking

Posted on May 18th, 2017 by Help Desk

Update:

We have identified the issue that caused the network outage and a fix has been put in place. At this time, all services should be restored. If you have any questions, or are continuing to have issues with a service, please contact us.

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Update:

We are continuing to work on restoring affected services as well as investigating the cause of the outage. We will continue to update the campus as additional information becomes available.

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We are aware of an issue affecting many resources on campus. Services include but are not limited to:

  • www.uccs.edu
  • internet access
  • campus main phone number

We will update with further information as it becomes available.

 

Update:

Maintenance has been completed and tested.  The systems listed below are working as intended.

We are performing emergency maintenance on our phone system. This maintenance will cause a 10 minute outage for the following services:

• Voicemail access

You will not be able to call your voicemail mailbox

• Phone system for departments using ACD Groups

Customers will not be able to call into departments using ACD groups for call routing. If you call a department and are not moved over to a representative please call back in 10 minutes.

Update:

We have verified that we can no longer recreate the issue with reaching the login page for Office 365 email. If you are continuing to have issues please contact us. Our contact information can be found at http://www.uccs.edu/it/get-help.html

We are aware of an intermittent issue affecting some users of the UCCS Office 365 Email service.

IMPACT:

When some users try to sign into their email from the “Log In” button on the UCCS Homepage or from the OWA website, they encounter an error message stating “An error occurred”.

WORK AROUND:

Users can sign into their email using Internet Explorer or Microsoft Edge, these browsers appear to be unaffected. Users can also use the Outlook desktop program to access their UCCS email

 

 

Telecommunication Maintenance Sunday (4/16/17) 9:00AM-6:00PM

Posted on April 13th, 2017 by Help Desk

This Sunday (4/16/2017) between 9:00 AM and 6:00 PM, there will be multiple phone outages while the Telecommunications department is performing maintenance on several systems. This maintenance is necessary to fix software and security issues on our phone systems.

IMPACT:

During this time, all phones will experience multiple brief (~30 second) interruptions, with the Cisco IP Phones experiencing an outage of ~15 minutes close to 6:00PM. During the brief interruptions, calls in progress will fail, but connected calls may stay connected for a few minutes before dropping. The phone directory, voice mail, and all other Telecommunication services should remain operational during this maintenance.

If you have issues using your phone after the maintenance, please contact us at 719-255-3536 or helpdesk@uccs.edu.

Please let us know if you have any questions

UCCS IT Lab Refresh

Posted on April 12th, 2017 by Help Desk

We are planning on refreshing the computer labs, funded by the Student Technology fee, during Summer 2017. As we replace the current lab computers with new systems, we will be distributing the previous systems to the campus. We are now inviting you to put in a request for these machines. This will allow our team to successfully address the amount of computers going out around campus while also effectively prioritizing our distribution.

Please be aware that requests for student facing applications will have a higher priority than a single use office computer. After each student facing purpose has been fulfilled, we will then distribute out computers for office or general use. These office or general use requests will be distributed on a first-come-first-serve order, based on the needs of the requesting group. Note: only one office or general use computer may be requested per form.

IMPORTANT:

Every request for one of these computers will need to be completed via an online form. The help desk will not be able to generate these requests via email, chat or phone. For more information regarding the Lab Refresh, as well as information on how to request a refreshed computer, please see here: http://www.uccs.edu/~labrefresh/

Please let us know if you have any questions.

Update: Partial Service Outage: Email Lists

Posted on March 31st, 2017 by Help Desk

Update 3/31/17 1:55PM:

The email lists service has been restored at this time. If you noticed that your message did not get sent out, please resend the message to that list.

If you continue to experience issues with this service, please contact us.


 

We are aware of an issue with our email lists system.

IMPACT:

When users send to any email list (faculty-l, staff-l, departmental lists, etc), the message does not get delivered. Users receive no notification that the message failed to be delivered.

This issue is not affecting internal emails (user@uccs.edu to user@uccs.edu) and we can still send to external addresses (Gmail, Hotmail, etc). We are working to determine the root cause of the issue and will update the campus as more information becomes available. Users who sent messages to a list during this time, will need to re-send the message once the service has been restored.

 

This Monday  (3/27/17), from 5:00pm to 6:00pm, we will be performing maintenance on the campus email list server.

IMPACT:

During this time all of the email lists (faculty-l, staff-l, departmental lists, etc.) will be down. If you try to send to any email list during this time, or submit anything to the Faculty/Staff email list (https://fslist.uccs.edu), the message will never be delivered. All other UCCS IT services will remain unaffected during this maintenance.

If you encounter any issues with the email lists after the maintenance, please contact us.

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