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The active alerts on campus are as follows:

Portal Maintenance Sunday (10/29/2017) from 6:00am to 10:00am

Posted on October 27th, 2017 by Help Desk

This Sunday (10/29/2017), from 6:00am to 10:00am, there will be multiple portal services unavailable while University Information Systems (UIS) is performing maintenance on several systems. Below is a brief summary of the maintenance schedule.

All portals including, but not limited to the following will be unavailable on October 29th between the hours of 6:00am and 10:00am:

  • Student, Employee and Faculty Portals (My.uccs.edu)
  • Campus Solutions
  • HR and Finance Systems
  • DARS
  • Singularity
  • CU Data
  • Cognos
  • Concur
  • CU Marketplace
  • Skillsoft
  • Lynda.com

UCCS specific resources will remain available during the outage. These resources include the following:

  • Blackboard
  • Student Email
  • Staff and Faculty Email
  • Library
  • VPN
  • Computer Labs

Resolved: Unexpected System Interruptions

Posted on October 24th, 2017 by Help Desk

Update 10/25/17 8:10AM: We have received confirmation that these issues have been resolved. Please let us know if you continue to experience issues with any of our services.


 

We are aware of several interruptions while trying to access UCCS resources from off campus.

  • VPN Connection
  • Mailing lists (Faculty-l, Staff-l, etc)
  • Access to UCCS.edu
  • BlackBoard
  • myUCCS Portal

WORKAROUND:

For Portal access, browse to my.cu.edu, then click on UCCS.

This appears to be an issue with certain internet providers including Comcast, AT&T, Sprint, and more.

We will update the campus when we have more information.

Service Interruption: Ingeniux

Posted on October 23rd, 2017 by Help Desk

 

Update: This issue has been resolved. Users should be able to log into Ingeniux. Please let us know if you continue to experience issues with this service.


 

We are experiencing an interruption with our CMS: Ingeniux.

IMPACT:

Users are currently unable to log into Ingeniux. When users attempt to sign in, the page reloads the sign in page.

WORKAROUND:

There is no workaround available at this time.

We are looking into this issue and will update this page as additional information becomes available.

UCCS OIT Knowledge Base Maintenance

Posted on October 13th, 2017 by Help Desk

This evening (10/13/17) we will be performing maintenance on our Knowledge Base (kb.uccs.edu) from 10:00pm-10:30pm. During that time the service may be intermittently unavailable.

Please let us know if you experience any issues with this service after this maintenance.

Service Outage: OIT Self Service Portal

Posted on October 9th, 2017 by Help Desk

We are aware of an issue with our online Self Service Password Reset Portal as well as our Self Service Portal (https://ithelp.uccs.edu/CherwellPortal/IT). During this outage, please submit any requests to us via email (helpdesk@uccs.edu) or over the phone (719-255-3536). We will update this page when we have a status update.

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