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The active alerts on campus are as follows:

Update:

Maintenance has been completed and tested.  The systems listed below are working as intended.

We are performing emergency maintenance on our phone system. This maintenance will cause a 10 minute outage for the following services:

• Voicemail access

You will not be able to call your voicemail mailbox

• Phone system for departments using ACD Groups

Customers will not be able to call into departments using ACD groups for call routing. If you call a department and are not moved over to a representative please call back in 10 minutes.

Update:

We have verified that we can no longer recreate the issue with reaching the login page for Office 365 email. If you are continuing to have issues please contact us. Our contact information can be found at http://www.uccs.edu/it/get-help.html

We are aware of an intermittent issue affecting some users of the UCCS Office 365 Email service.

IMPACT:

When some users try to sign into their email from the “Log In” button on the UCCS Homepage or from the OWA website, they encounter an error message stating “An error occurred”.

WORK AROUND:

Users can sign into their email using Internet Explorer or Microsoft Edge, these browsers appear to be unaffected. Users can also use the Outlook desktop program to access their UCCS email

 

 

Telecommunication Maintenance Sunday (4/16/17) 9:00AM-6:00PM

Posted on April 13th, 2017 by Help Desk

This Sunday (4/16/2017) between 9:00 AM and 6:00 PM, there will be multiple phone outages while the Telecommunications department is performing maintenance on several systems. This maintenance is necessary to fix software and security issues on our phone systems.

IMPACT:

During this time, all phones will experience multiple brief (~30 second) interruptions, with the Cisco IP Phones experiencing an outage of ~15 minutes close to 6:00PM. During the brief interruptions, calls in progress will fail, but connected calls may stay connected for a few minutes before dropping. The phone directory, voice mail, and all other Telecommunication services should remain operational during this maintenance.

If you have issues using your phone after the maintenance, please contact us at 719-255-3536 or helpdesk@uccs.edu.

Please let us know if you have any questions

UCCS IT Lab Refresh

Posted on April 12th, 2017 by Help Desk

We are planning on refreshing the computer labs, funded by the Student Technology fee, during Summer 2017. As we replace the current lab computers with new systems, we will be distributing the previous systems to the campus. We are now inviting you to put in a request for these machines. This will allow our team to successfully address the amount of computers going out around campus while also effectively prioritizing our distribution.

Please be aware that requests for student facing applications will have a higher priority than a single use office computer. After each student facing purpose has been fulfilled, we will then distribute out computers for office or general use. These office or general use requests will be distributed on a first-come-first-serve order, based on the needs of the requesting group. Note: only one office or general use computer may be requested per form.

IMPORTANT:

Every request for one of these computers will need to be completed via an online form. The help desk will not be able to generate these requests via email, chat or phone. For more information regarding the Lab Refresh, as well as information on how to request a refreshed computer, please see here: http://www.uccs.edu/~labrefresh/

Please let us know if you have any questions.

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