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The active alerts on campus are as follows:

Update 3/1/17 9:39AM: Both issues have been resolved. If you continue to experience any issues with either of these services, please contact the IT Help Desk.


 

We are aware of two service interruptions that are affecting our campus.

INTERRUPTION 1:

UIS (University Information Systems) is investigating the cause of performance issues within several CU Portal-based services across all CU campuses, including the CU Resources tab.

IMPACT:

Some users may experience slow login times or inaccessible pages within some Portal based services.

INTERRUPTION 2:

The PawPrints team is investigating the cause of printing failures when printing via the mobile PawPrints website (print.uccs.edu)

IMPACT:

Users are currently unable to print online via print.uccs.edu. When they do attempt to print, they receive an error.

We will update the campus as we receive more information regarding these two issues.

Resolved: Blackboard VoiceThread issue

Posted on February 28th, 2017 by Help Desk

Update: Blackboard has reported this issue resolved.

Blackboard has reported a problem today (2-28-2017) with VoiceThread in Blackboard. If you are attempting to use VoiceThread, it may not load until this problem is resolved on Blackboard’s end. The issue is linked to Amazon Web Servers, which hosts some tools in Blackboard. Updates on this service can be found on the Blackboard Services Status site, and we will update this post when the problem is resolved.

Resolved: Blackboard inline grading issue and Respondus

Posted on February 28th, 2017 by Help Desk

Update: Blackboard has reported this issue resolved.
Blackboard has reported a problem today (2-28-2017) with inline grading in Blackboard. If you are grading an assignment or test, it may not load until this problem is resolved on Blackboard’s end. The issue is linked to Amazon Web Servers (AWS), which hosts some tools in Blackboard. Updates on this service can be found on the Blackboard Services Status site, and we will update this post when the problem is resolved.

In addition, there may be problems for faculty accessing the Respondus dashboard. See the Respondus site for more details. This is linked to the same AWS issue. This should not affect students who have already downloaded Lockdown Browser.

Recent Phishing Attempts

Posted on February 27th, 2017 by Help Desk

The UCCS IT Department is aware of several email campaigns that have made it through our spam filters.

The recent spam/phishing subjects are as follows:

This is an Email Service Alert from Help-desk

Dear Student/STAFF

Unusual Login Attempt

Please note: We will never ask for your username and password via email.  As a reminder you should never supply your username or password via email, even if the email appears to be from someone you know. Please do not reply and do not click on any links or documents.  You may delete these messages.

If you responded to the emails listed above or clicked on any links within any of the emails, please contact the IT Help Desk immediately, your account and/or personal information may have been compromised and we will need to work with you to change your password and restore access to your account.

The following page can help you identify spam/phishing emails:

Phishing Guidance: http://www.uccs.edu/it/security/resources/computing-and-student/phishing.html

Current Email Scam

Posted on February 21st, 2017 by Help Desk

The UCCS IT Department is aware of an ongoing email scam that has made it through our spam filters.

The message contains the following subject:

Pay Confirmation

Please note: This is a scam message, even though it looks like a legitimate message. Do not reply, do not click on any links or documents.  You may delete the message.

If you responded to the email listed above, please contact the IT Help Desk immediately, your account and/or personal information may have been compromised and we will need to work with you to change your password and restore access to your account. 

Email Migration Starting Today!

Posted on February 17th, 2017 by Help Desk

Starting today (2/17/17) at 1:00PM we will begin the email migration for those users who received a notification from us this week. Updates and other information can be found here: http://www.uccs.edu/o365project/index/info.html

Users who did not receive a notification from us about the move, can still access their email online by browsing to the UCCS Homepage then clicking “Log In”, and choosing “Faculty and Staff Email” as well as their desktop Outlook application.

Users who received a notification from us about the move can access their email online by browsing to the UCCS Homepage then clicking “Log In”, and choosing “Office 365 Email” as well as within their desktop Outlook application.

Please let us know if you have any questions.

Portal Maintenance Sunday (2/19/2017) 4:00 am – 6:00 pm

Posted on February 16th, 2017 by Help Desk

This coming Sunday (2/19/2017) between 4:00 am – 6:00 pm, there will be multiple portal services unavailable while University Information Systems (UIS) is performing maintenance on several systems. Below is a brief summary of the maintenance schedule.

All portals including, but not limited to the following will be unavailable on February 19th between the hours of 4:00am and 6:00pm:

  • Student, Employee and Faculty Portals (my.uccs.edu)
  • Campus Solutions
  • HR and Finance Systems
  • DARS
  • Singularity (Document Management)
  • Cognos
  • Concur
  • CU Marketplace
  • Skillsoft

UCCS specific resources will remain available during the outage. These resources include the following:

  • Blackboard
  • Student Email
  • Staff and Faculty Email
  • Library
  • VPN
  • Computer Labs

Service Restored: myUCCS Portal

Posted on February 3rd, 2017 by Help Desk

Update: UIS has identified the problem and has restored service to the myUCCS Portal.

Please let us know if you continue to experience any issues with the myUCCS portal.


 

We are aware of an issue with the myUCCS Portal.

IMPACT:

Users experience slow login times and errors loading content.

UIS (University Information Systems) is aware of this issue and is working to restore service. We will send an update when we know more information.

 

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