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The active alerts on campus are as follows:

Resolved: Partial Service Interruption: MyUCCS Portal

Posted on January 26th, 2017 by Help Desk

Update: UIS has resolved this issue. Users can now access the portal on touchscreen devices in Chrome.

Please let us know if you encounter any other issues with the myUCCS portal.


We are aware of an issue affecting the MyUCCS Portal for Students, Faculty, and Staff.

IMPACT:

When logging into the portal using the Google Chrome browser on some touchscreen laptops or Android devices, users may encounter a 2+ minute delay (just a white screen) or an unresponsive browser.

WORKAROUND:

Users should use Firefox, Internet Explorer, or Microsoft Edge when logging into the Portal. Note: Apple devices are unaffected.

We will update the campus when UIS (University Information Systems) has implemented a fix for this issue.

Restored- Service Outage: Starfish

Posted on January 18th, 2017 by Help Desk

Update 1/23/17 11:21AM- Starfish authentication has been restored and is functioning.

Update: 1/19/17 11:54AM- Starfish authentication remains down. We will continue to update the campus as we have more information.


We are aware of an issue affecting the Starfish Early Alert System.

Symptoms: After users sign into Starfish, they receive the following error: HTTP Status 401 – Authentication Failed: Error validating SAML message.

Workaround: Users with instructor access in Blackboard can sign into Starfish by clicking on “Starfish Early Alerts” located in the sidebar on the left side of the page.

We are currently working on a resolution and will update the campus when we have more information.

 

 

This Friday  (1/6/17), between 10:00am to 1:00pm we will be performing maintenance on the authentication system for Student email as well as other services listed below. During this time you may not be able to sign into these resources for up to 10 minutes at a time as we perform maintenance. If you are already signed into these resources, you should not be affected.

The intermittent outage will affect your ability to sign into some resources from on campus or off campus including:

  • Student Email (Office 365)
  • OrgSync
  • Jabber
  • WebEx
  • Starfish
  • TeamDynamix

The following services will not be affected:

  • Blackboard
  • Staff and Faculty Email (Exchange)
  • uccs.edu Portal login for all users.
  • VPN
  • Computer Labs

If you are trying to access any UCCS IT resources during this time, and are unable to do so, please wait and try again after 1:00pm.

Portal Maintenance Sunday (1/8/2017) 4:00 am – 10:00 am

Posted on January 3rd, 2017 by Help Desk

This coming Sunday (1/8/2017) between 4:00 am – 10:00 am, there will be multiple portal services unavailable while University Information Systems (UIS) is performing maintenance on several systems. Below is a brief summary of the maintenance schedule.

All portals including, but not limited to the following will be unavailable on January 8th between the hours of 4:00am and 10:00am:

  • Student, Employee and Faculty Portals (my.uccs.edu)
  • Campus Solutions
  • HR and Finance Systems
  • DARS
  • Singularity (Document Management)
  • Cognos
  • Concur
  • CU Marketplace
  • Skillsoft

UCCS specific resources will remain available during the outage. These resources include the following:

  • Blackboard
  • Student Email
  • Staff and Faculty Email
  • Library
  • VPN
  • Computer Labs

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