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The active alerts on campus are as follows:

In less than 2 weeks Microsoft will end support of their Windows XP operating system, with the official date being April 8th, 2014. What does this mean and what should you do if your computer still runs XP? Less than 2% of all computers connecting to UCCS are running Windows XP. However, if you own one of these computers this email may be of value to you.

 

End of support means that Microsoft will no longer issue security updates (Windows Updates) leaving your computer vulnerable to viruses, malware and other malicious software which can easily be compromised by criminals trying to gain access to your information.

 

On Campus

  • After April 8th, the IT Department will continue to allow personal computers running Windows XP to connect to the wireless network, wired network and VPN servers. Although XP poses a risk to you, at this time we do not see an immediate risk to other computers on the UCCS network. We will continue to monitor the security risks XP poses to the university, and may ultimately decide to block XP from accessing the UCCS network.
  • There are very few university owned computers running Windows XP. If you own one of these computers, the Help Desk will be contacting you to assist with upgrading or replacing the computer.

 

At Home

  • Microsoft has provided the following page highlighting the upgrade and new computer options available to you http://windows.microsoft.com/en-us/windows/end-support-help
  • Adding extra Firewall or Anti-Virus software is only a short term stop-gap; it may protect your computer for another week or several months. We encourage you to follow Microsoft’s recommendation.

 

Please let us know if you have specific questions and we will be happy to provide advice.

10:50 AM 3/27/14

Phone service has been restored. If you need to reach any of the departments impacted by this outage the numbers are listed below.

  • Admissions & Records – 719-255-3383
  • Financial Aid – 719-255-3460
  • Student Financial Services – 719-255-3391
  • Bookstore – 719-255-3247
  • Student Success – 719-255-3260
  • IT Help Desk – 719-255-3536

 

8:20 AM 3/27/14

We are currently experiencing issues with the phone system that handles many of the student services departments across campus.

 

The main lines for the following departments are currently unavailable.  If you need to reach these departments, please send an email to the appropriate address.

We apologize for the inconvenience we are actively working with our vendor to restore service.  We will send follow up emails as the status changes.

Beginning at 10:00 pm this evening and lasting until 12:00 am we will be performing emergency server maintenance that will impact multiple services.

 

During this maintenance the following services and systems will be unavailable:

 

  • Access to Blackboard from off campus
  • Access to my.uccs.edu Student, Faculty and Staff Portals from off campus
  • Access to Student Email from off campus
  • Access to Faculty/Staff email from off campus
  • Student Z: drives on Excelsior
  • Faculty/Staff Z: drives on Enterprise
  • Library and Resources VPN

Dear UCCS Students, Faculty and Staff,

 

This morning a phishing email was sent the entire campus with the subject of “Upgrade Status – Please Read!”.  This is someone trying to gain access to your account by having you click on a link to provide your username and password.  If you clicked on the link in the email and provided your password, please contact us immediately via phone 719-255-3536.

 

Below is the body of the email, you will notice that the link you are asked to click begins with http://aguacomunicaciones.cl/ this is not a UCCS website. If you have clicked on the link you will notice the page looks very much like our portal, however, it is not. If you have clicked on the link and provided your username and password, please contact us immediately.

phishing attempt

 

COMPLETED: Upcoming Server Maintenance this Sunday 3-16-14

Posted on March 14th, 2014 by Help Desk

This Sunday (3/14/14) from 8:00 am to 11:00 am, there will be multiple campus systems unavailable for maintenance.  In preparation for the start of the fall semester, both UCCS IT and University Information Systems (UIS) will be performing maintenance on several systems utilized by the campus.  Below is a brief summary of the maintenance schedule.  All UCCS resources will be restored and accessible prior to the library opening at 11:00 am.

 

All Portals and DARS Unavailable 6:00 am – 6:00 pm

  • Maintenance impacting for all CU campuses.   
  • This includes, all my.uccs.edu including the student, faculty and employee portals, as well as most systems accessed from within these portals. 

 

All campus IT Services will be intermittently unavailable from 8:00 am – 9:00 am

  • Maintenance being performed may cause, Internet, email and other campus resources to be temporarily unavailable during this hour.

 

Orgsync, Simplicity and Mediasite will be unavailable from 9:00 am – 11:00 am

  • During this time you will be unable to login or access content stored within Orgsync, Simplicity and Mediasite, including access to videos from within Blackboard.

12:15 PM

As of 12:15 pm access to all services has been restored. Please contact us at 719-255-3536 if you experience any issues.

11:30 am

At this time we are experiencing issues with multiple services, including but not limited to Email, Z: Drives, Department Shares, Office 365.

We are working to resolve the issue as quickly as possible.

RESTORED 9:25 PM: Blackboard Unavailable 3-12-14 7:15 pm

Posted on March 12th, 2014 by Help Desk

9:25 PM

As of 9:25 pm service and access to Blackboard has been fully restored.

 

Please let us know if you experience any problems.

 

Thank you,

 

UCCS IT Help Desk

helpdesk@uccs.edu

719-255-3536

www.uccs.edu/helpdesk

 

7:15 PM

Blackboard is currently unavailable. We are working directly with the vendor to restore access as quickly as possible. Updates will be provided to the campus as they become available.

Brain.uccs.edu will be unavailable today (3/3/2014) from 1:00 pm until 4:00 pm, for emergency server maintenance.  During this time the following services will be unavailable:

  • Serena (only posting updates and changes to websites)
  • SSH Shell Access
  • SCP
  • SFTP
  • FTP

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