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The active alerts on campus are as follows:

UPDATE: Slow and Unresponsive Applications Across Campus

Posted on September 30th, 2013 by Help Desk

5:00 pm

Shortly after 3:30 pm today we believe we identified the cause of the problem.  We have followed up with those that reported issues and most seem to be functioning normally again.  Those that are not we will be working with individually.

 

If you are still experiencing any slow or unresponsive applications please restart your computer and try the application again, restarting will establish new connections to the servers.  Please let us know if you experience any problems after restarting.

 

Thank you for your patience!

 

11:00 am

We have received multiple reports this morning of problems with various applications such as Outlook, Department Shares on Columbia and certain web pages such as the phone directory.  We are working to identify and resolve the issue, but, we need your help!  If you are experiencing any problems please let us know.

 

Please email us helpdesk@uccs.edu, with the following info:

  • What application/system is not working?
  • Where are you located on campus?
  • When did you first notice the problem?

 

Thank you for your assistance!

Tuesday afternoon (9/24/13) from 12:00 pm until 1:00 pm,  we will be continuing to test additional performance and reliability enhancements to the Faculty & Staff Email system (Exchange).   We do not anticipate any impact to your ability to access email, however, If you experience issues with any email client (Outlook, Mac Mail), the web interface or a mobile device, please contact the Help Desk immediately at 255-3536.  We want to hear from you in order to identify any issues that may arise from this test.

Student Email (Office 365) FIREFOX USERS ONLY – Missing Send Button

Posted on September 23rd, 2013 by Help Desk

There is a known compatibility issue with the latest version of Student Email (Office 365) and Firefox.  When composing a new email there is no Send button.  This issue is isolated to Firefox only, at this time there is no resolution, however, there are some ways around this.  Please use one of the 3 methods below:

 

Select a different Web Browser

Chrome, Internet Explorer and Safari all render the page correctly.

 

Go Full Screen

Windows:  F11 will load full screen and the menu bar appears.

Mac:  Function F11 or Firefox Button à Full Screen

Adjust the Zoom of the page

Control Shift + to Zoom in or Control – to zoom out

 

Once you adjust the size the Send Discard Insert menu will appear at the top of the email.

 

Student Email – Close Web Browser When Done Checking Email

Posted on September 20th, 2013 by Help Desk

All student mailboxes have been upgraded to the new version of Office 365.  We have identified a security issue when using the web interface and are working directly with Microsoft to resolve this as quickly as possible.

 

When using the Sign Out link in the top right corner, you will not be signed out, you will actually be sent back to your inbox.  In the meantime, please completely close your web browser when you are done.  This will completely sign you out of email and close your session.

OWA Sign Out

 

 

Please feel free to contact us if you have any additional questions or concerns.

RESOLVED 7:30 pm: Slow Internet Connection Campus Wide

Posted on September 19th, 2013 by Help Desk

2:30 pm

At this time we do not have an estimate on when repairs to the fiber optic cable in Denver will be complete.

 

We are seeing most of our available Internet connection being used to install the new operating system (iOS 7) for iPhones and iPads.  In order to help increase connection speeds we have temporarily blocked access to the apple servers used to download iOS 7.  Access to the Apple servers will be restored once we are primary Internet connection has been restored.

 

We will be sure to pass on updates as we receive them.

 

9:30 am

Due to a fiber optic cable being cut in Denver, our campus Internet is currently running on a backup connection.  The backup connection is much slower and does not have as much bandwidth available.  Physical repair will be required so we anticipate connections being slow the majority of the day today.

 

Please help out everyone on campus by limiting the use of streaming video, music/radio and bandwidth tests, these significantly slow the overall speed of the Internet connection available to the rest of campus.

 

We will notify the campus once the repairs have been completed and service has returned to normal.

Brain.uccs.edu Unavailable 9/23/13 9:30 pm – 10:00 pm

Posted on September 19th, 2013 by Help Desk

9/23/13

We will be continuing server maintenance on brain.uccs.edu this evening (9/23/13)  from 9:30 pm – 10:00 pm.  During this time the following services will be unavailable:

  • Serena (only posting updates and changes to websites)
  • SSH Shell Access
  • SCP
  • SFTP
  • FTP

 

 

9/19/13

Brain.uccs.edu will be unavailable this evening (9/19/13) from 9:30 pm until 10:00 pm, for planned server maintenance.  During this time the following services will be unavailable:

  • Serena (only posting updates and changes to websites)
  • SSH Shell Access
  • SCP
  • SFTP
  • FTP

Tuesday afternoon (9/17/13) from 12:00 pm until 1:00 pm,  we will be testing additional performance and reliability enhancements to the Email system.   We do not anticipate any impact to your ability to access email, however, If you experience issues with any email client (Outlook, Mac Mail), the web interface or a mobile device, please contact the Help Desk immediately at 255-3536.  We want to hear from you in order to identify any issues that may arise from this test.

RESOLVED: Posting Emails to Faculty & Staff Currently Unavaialble

Posted on September 12th, 2013 by Help Desk

We are currently experiencing issues with website used for posting email messages to all faculty and staff.  At this time we ask that you refrain from posting messages as they will not be delivered to everyone’s inbox.

 

We are actively working to resolve the problem and will send a follow up notification once the service has been fully restored.  Please note as we work to restore service you may see test messages sent to the lists.  Please disregard these test messages.

COMPLETED: Wireless Network Maintenance, 9-11-13 7:30 am – 8:00 am

Posted on September 10th, 2013 by Help Desk

Tomorrow morning (Wednesday, September 11th)from 7:30 am – 8:00 am we will be performing maintenance to the wireless network.  During this time the UCCS-Wireless network will be offline.

 

The wireless network will be fully functional and operational before the start of classes at 8:00 am.  All laptops and mobile devices will automatically reconnect to the wireless network once it is brought back online and you will not need to make any changes.

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