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The active alerts on campus are as follows:

Protect Your UCCS Email Account

Posted on July 30th, 2013 by Help Desk

Recently there has been a significant increase in the amount of spam and phishing attempts targeted at UCCS students email accounts.  Unfortunately, far too many students are responding to these emails or clicking on links within the emails.  Once you click on one of these links or respond to one of these emails, you have compromised your account and potentially all of your personal information.

 

You can do your part in reducing these emails by following these simple guidelines:

 

  • UCCS will never ask you for your username and password via email.  Email subjects such as Re-Validate Your Email or Re-Validate Your Account are always phishing attempts
  • You never have to validate your email by clicking on a link or providing your username and password
  • Ignore over quota messages, you have 25 GB’s of email space and will not run out
  • If an email asks you for your password or directs you to a webpage asking for your password ignore the email

 

If you have responded to any email or provided your username and password by clicking on a link within one of these emails, please contact us immediately.  We will work with you to mitigate damage to your account and get you back up and running.  Additionally all emails sent from the UCCS IT department will be sent from helpdesk@uccs.edu can be verified by visiting www.uccs.info.

Mediasite Streaming Video Server is currently unavailable.  This will impact the ability to access videos from within Blackboard.  

UPDATE 7/30/13 11:45 AM

As of 11:45 am all testing has been completed and access to both the student and employee portals has been restored, if by chance you still see a maintenance page please close out of your web browser and try accessing the portal again.

 

Please let us know right away if you experience any issues within the portals.

 

UPDATE 7/30/13 11:15 AM

As of 11:15 am progress is being made on restoring all access to both the student and employee portals.  Currently testing is underway to ensure that all campuses can access the portals and that all links within the portals are fully functional.  UIS will notify us once testing has been completed and we will pass on those updates to the campus.

 

At this time you will still see maintenance pages when logging into the portals, from those pages you are able to access several systems using the provided links.

 

UPDATE 7/30/13 9:20 AM

At this time you will find maintenance pages posted when accessing both the student and employee portals (my.uccs.edu).  Both portals are still offline, however, from the maintenance page you can directly access several systems such as My Leave, Finance and Degree Audit.

University information Systems(UIS) does not anticipate any changes to this status before 11:00 am.  We will continue to communicate with the campus as we receive new information.

 

POSTED 7/30/13 8:30 AM

There are multiple portal outages this morning.  The following systems are currently slow or unavailable:

 

Student and Employee Portal (My.uccs.edu)

Campus Solutions

HR and Finance Systems

 

These outages are impacting all 3 campuses and University Information Systems is working to restore service as quickly as possible.  We will be sure to pass along updates as we receive them.

RESOLVED: Campus Phone System Outage 7/26/13 1:00 PM

Posted on July 26th, 2013 by Help Desk

1:00 pm resolved

Phone service to the campus has been fully restored.  If you experience any issues please let us know.

 

Thank you for your patience during this outage.

11:00 AM update

The vendor providing phone service to the UCCS campus is currently experiencing issues with the handling of phone calls.  You may experience problems with placing phone calls from your phone, additionally, when receiving phone calls you may hear clicking and static on the line.

 

We are actively working with the vendor to resolve these issues, however, at this time they have not provided us an estimate on when service will be restored.  We will send updates to the campus as we receive them.

RESOLVED: Faculty & Staff Exchange Email Issues

Posted on July 22nd, 2013 by Help Desk

As of 2:45 pm 7/22/13 all service has been restored.  Please contact the Help Desk at 719-255-3536 if you experience any problems.

 

We are currently experiencing issues with the Faculty and Staff email server.  This outage does not impact everyone, however, those impacted will be unable to access email via the web, Outlook, Mac Mail or any smartphones.  We are actively working to resolve the issue.

What’s the IT Department up to this Summer?

Posted on July 12th, 2013 by Help Desk

We are actively working on multiple projects within IT and we wanted to take a minute to update the campus.  Some of these projects have greater impact than others, but chances are at least one of these projects will impact you.  This Summer we are upgrading the Wireless Network across the entire campus as well as implementing a New UCCS Search Page.  Other projects such as upgrading computer labs to Windows 8 and Office 2013 have been delayed to coincide with the Upgrade of Campus Computer Labs over the Winter Break.

 

Below is a brief summary of each of these projects including why we are doing the project, the benefits to the campus and a more detailed timeframe.  If you are interested in any of these projects please continue reading.  This is certainly not an exhaustive list of projects and more IT project announcements will be sent out over the summer. If there are other projects you would like to be updated on please let us know.

 

Wireless Network Upgrade

Why:

The UCCS Wireless network has quickly become one of the most important pieces of technology on campus.  There are more devices connected wirelessly than people on campus!  Due to the importance of wireless to the campus we will be making significant upgrades before the start of the semester.  We will be replacing over 350 Wireless Access Points (WAP) and adding additional access points to increase coverage.

Benefits:

  • Better signal strength, increase coverage within buildings, ability to handle more connections.
  • Update UCCS to the latest in wireless technology (802.11ac for all the techies reading this) that is utilized by new mobile devices and laptops.
  • Additionally, we will be reclassifying the wireless network from a “convenience” network to a “preferred” network.  This means it is still not as a reliable as plugging your device into a physical cable, but it is close.

Timeframe:

  • Upgrades will begin on Monday, July 15th and will be completed by Friday, August 9thWireless will be unavailable on Monday, July 15th from 5:30 pm to 6:00 pm.
  • As wireless is upgraded there will be brief 5-10 minute outages as hardware is replaced.  We will send notifications daily as to what buildings might be impacted that day.
  • Once the initial upgrade is complete, we will begin work assessing the feasibility of providing outdoor wireless in several key areas across the campus.

 

 

New UCCS Search Page

Why:

  • One of the most commonly requested changes to the UCCS website has been the search page and the formatting of the results.  A committee of several members from across campus have worked to help refresh the look and feel of the UCCS search page. 

Benefits:

  • The new search page is mobile friendly.
  • Much easier to find results.
  • Leverages the latest in search engine technology provided by Google. 

Timeframe:

  • A beta version of the new search page is available now.  Give it a shot by clicking on the “Try the new Beta version of the UCCS search page” link located at the top of the current search results page or by clicking on the  following link: http://search.uccs.edu/newsearch/index.php?
  • The new search page will go live and be integrated into the all UCCS websites the week of July 22nd.

 

 

Windows 8 and Office 2013

Why:

  • Keeping UCCS current on technology is very important.  Typically we upgrade to the latest software as quickly as possible.  Windows 8 and Office 2013 offer some great advances in technology, however, it is also a fundamental change to how we have used Windows for the past several decades.  We received excellent feedback from the campus regarding these upgrades, opinion was almost split in half on upgrading. 

Benefits:

  • Keeps UCCS on current technology.
  • Allows UCCS to leverage new Cloud features for UCCS students to store files and collaborate on documents. 
  • Leverages touch screen technology.

Timeframe:

  • Based on multiple factors including campus feedback, we will be upgrading to Windows 8 and Office 2013 in conjunction with new campus lab computers over the Winter break. 
  • Why the delay?  We want to give the campus more time to become familiar with Windows 8 and Office 2013. Additionally, we have run into some compatibility issues, specifically with the Student Portal and Assistive Technology Software.  This delay will give software developers time to become compatible with Windows 8 and Office 2013. 
  • Test Systems, Windows 8 and Office 2013 trainings will be provided during the Fall semester. 
  • Windows 8 and Office 2013 will be deployed across all campus computer labs for the start of the Spring 2013 semester. 

 

 

Upgrade of Campus Lab Computers

Why:

  • Typically the labs are upgraded every 3 years.  As most of you know we deferred this for a year due to the major changes in Windows 8 and the movement towards touch interfaces. 

Benefits:

  • Ensures UCCS students have access to modern and reliable technology.
  • Redistribution of current computers to the rest of the UCCS campus.

Timeframe:

  • We are actively reviewing and evaluating new computers for the labs.
  • New computers will be selected and ordered during the Fall semester.
  • Installation will take place over the Winter break.
  • All new computers will be in use for the Spring 2013 semester.

 

 

COMPLETED: Blackboard Upgrade August 8th – 11th

Posted on July 11th, 2013 by Help Desk

Blackboard will be undergoing an upgrade to Service Pack 13 during the period August 8-11 and will be unavailable during this time.

 

Please contact the FRC or your Blackboard college administrator with any questions.

 

UCCS Faculty Resource Center
Columbine Hall 203
719-255-4872
frc@uccs.edu
www.uccs.edu/frc

RESOLVED: Phone System Outage – 7/2/13 9:15 am

Posted on July 2nd, 2013 by Help Desk

10:35 AM

All phone service has been restored.  Thank you for your patience as we worked to resolve this issue.

 

If you have any additional questions or concerns please contact us.  For more information please visit www.uccs.info.

 

9:15 AM

 

We are currently experiencing issues with calling off campus phone numbers, as well as receiving phone calls from off campus.  The issue is actively being working on and we are working to restore service as quickly as possible.

 

We will send notification as soon as service has been restored.

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