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The active alerts on campus are as follows:

RESOLVED: ISIS Login Issues 7-26-12 10:00 am

Posted on July 26th, 2012 by Help Desk

Dear UCCS Faculty and Staff,


ISIS Login issues have been resolved by UIS.  If you experience any problems accessing the portal please be sure to close your browser and start your browser again.


Thank you,


UCCS IT Help Desk



—–Original Message—–

From: [] On Behalf Of UCCS IT Help Desk

Sent: Thursday, July 26, 2012 9:16 AM


Subject: [staff-l] FW: ISIS User Alert – ISIS Log In Problems


Dear UCCS Faculty and Staff,


ISIS Logins are currently unavailable.  UIS (Central IT for CU) is aware of the issue and actively working on it.  We will continue to pass on updates to the campus as we receive them.


PLEASE NOTE:  This outage does not impact access to the Student ( or Employee ( portals.  These portals are online and accessible.


Thank you,


UCCS IT Help Desk





Sent: Thursday, July 26, 2012 8:49 AM

To: Chris Wiggins

Subject: ISIS User Alert – ISIS Log In Problem


CU Alert: ISIS User Alert – User Log In Issues


Description: UIS has become aware of a log in issue impacting ISIS users.  We are trouble shooting the issue now.


Further communication will be sent by 9:45 or as more information is available to provide status on this issue.


For more information about ISIS and other UIS services please go to the UIS Service Catalog at:


All student email has been upgraded. For setup instructions and training please visit

Student Email Being Upgraded, July 23rd – July 27th

Posted on July 23rd, 2012 by Help Desk

Beginning Monday, July 23rd and lasting most of the week, we will be upgrading all remaining accounts, once your account is upgraded you will no longer be able to access the old webmail interface and any mobile devices or email clients will need to be reconfigured. Upgrades will run all week, to check and see if your email have been upgraded please visit and click on Where’s My Mail. This will automatically direct you to the location of your UCCS email.

Again once your account has been upgraded you will need to access your email from a new website, you will also need to reconfigure your smartphone and tablets. In order to keep this email brief detailed information, including FAQ’s, Setup Instructions and much more can be found at This site will be the central point of information for this project, please be sure to check back often as it will be updated frequently.

Please feel free to contact us with any additional questions you may have!

Dear UCCS Faculty and Staff,


The window for the fail over testing has ended and the results appear to be positive.  If you experience any problems with Outlook, MacMail, Outlook Web App or mobile devices PLEASE call the Help Desk at 255-3536 so we can isolate the problem on your computer or device.

UCCS IT Department- Server Testing 

Faculty/Staff/Student Email – Exchange

What is being tested?


We will be testing additional performance and reliability enhancements to the Email system.   If you experience issues with any email client (Outlook, Mac Mail), the web interface or a mobile device please contact the Help Desk immediately at 255-3536.  We want to hear from you in order to identify any issues that may arise from this test.



The test window will start on Tuesday, July 17th, 2012 at 12:30 pm and will last until 1:30 pm.


After 1:30 pm the system will be restored to its previous state.

Who is affected?


All Faculty, Staff and Student Email.

What services are affected?


Outlook, Outlook Web App (, Mac Mail, Smart Phones and Tablets. 

Why is this happening?


To ensure that the email servers are configured properly.

How can I get more information?


Please contact the  Help Desk at 719-255-3536 or


The network switch that supports the following rooms in Osborne Center will be rebooted at 11:00pm tonight.

A200, A202, A218,B202,B204,B206,B208,B210,B214


The anticipated downtime will be less than 5 minutes with the extra time requested in case there are issues.


Thank you,


UCCS IT Help Desk


This is  a reminder that the UCCS IT Department will be updating the software on the IT Lab computers for the upcoming Fall 2012 semester.  This will affect all computers located in IT-managed open computer labs, computerized classrooms, and instructor podiums.


If you or your students use any of these IT resources, please take a moment to review the list at the bottom of this email to see which software is currently being offered.  Please let us know if any of the software listed for your department is obsolete and no longer used, or if it requires updates for the fall.


If you would like to submit a request for new software in the IT Labs, please visit our Cherwell Self-Service portal at  Log in and click the “New Requests & Forms” link, then select “Labs” and “IT Labs Software Request” to access the form.



Here are some important dates to keep in mind:


June 30:               IT Lab Software Requests Due

July 14:                 Software and Licenses need to have been received by IT

July 23-30:           Final Testing of Lab Images

Aug 2-6:               Deployment of Updated images to the IT Labs

Aug 20:                 Fall Classes Begin



Please enter your requests as soon as possible, and contact us if you need any assistance.




Standard Software:

Microsoft Windows 7  w/ SP1 –  (64-bit)

Microsoft Office Professional Plus 2010

Microsoft .NET Framework 4

Microsoft Silverlight

Microsoft Internet Explorer 9

Microsoft Forefront Endpoint Protection 2010

Microsoft Application Virtualization Client X64

Google Chrome

Firefox 11

Respondus Lockdown Browser

Java 6

Adobe Flash and Shockwave Players

Adobe Reader 10

Adobe Creative Suite 4 Design Premium

Notepad++ 5.9.3

Skype 5.3

iTunes 10

SSH Secure Shell (and File Transfer) Client


Java 6

iTunes 10

QuickTime 7

RealPlayer 14

VideoLAN VLC Player

Audacity 1.3

Cam Studio

Media Player Classic

Windows Media Player

Windows Movie Maker 2.6

Windows Live Essentials 2011

Windows DVD Maker


SDP-850 Document Camera Software

Epson V600 Scanner Software



Adobe FrameMaker v7.2

Sophie Author 2.0.12

Sophie Reader 2.0.12



Excel Plugins (shortcut)



ACD Labs 12

RasWin 2.7.5

Jmol 12

Logger Pro 3.8.4

Spartan ’10  v1.1.0

Marvin Beans Suite



Microsoft Mathematics 4.0

ALEKS (Plugin) 3.15





CYGWIN 1.7.7-1



Google Earth 6

ArcGIS 10


MicroDEM 12





NORM 2.03

R  v2.13.0 (with MatchIt2.4-18)

HLM 6.08


Assistive Tech:


ZoomText 9.1



Standard Software:

OS X 10.7.x Lion (updated weekly)

Microsoft Office 2011

Adobe Design Premium CS4

Adobe Reader 9

iTunes and Quicktime (updated weekly)

DVD Player

iLife 11



Google Earth

Respondus Lockdown Browser

Microsoft Remote Desktop client

Silverlight plugin

Windows Media Player


Epson Scan

HP Scanner

Final Cut

Komplete 7

Audacity 2.0.0

Pro Tools 7.4.2

FM8 1.0.4

MaxMSP 6.x

Reason 3.0.5

Sibelius 7


Labanwriter 4.7



Thank you,


UCCS IT Help Desk



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