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The active alerts on campus are as follows:

Outage – Core Networking

Posted on May 18th, 2017 by Help Desk

Update:

We have identified the issue that caused the network outage and a fix has been put in place. At this time, all services should be restored. If you have any questions, or are continuing to have issues with a service, please contact us.

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Update:

We are continuing to work on restoring affected services as well as investigating the cause of the outage. We will continue to update the campus as additional information becomes available.

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We are aware of an issue affecting many resources on campus. Services include but are not limited to:

  • www.uccs.edu
  • internet access
  • campus main phone number

We will update with further information as it becomes available.

 

Update:

Maintenance has been completed and tested.  The systems listed below are working as intended.

We are performing emergency maintenance on our phone system. This maintenance will cause a 10 minute outage for the following services:

• Voicemail access

You will not be able to call your voicemail mailbox

• Phone system for departments using ACD Groups

Customers will not be able to call into departments using ACD groups for call routing. If you call a department and are not moved over to a representative please call back in 10 minutes.

Update:

We have verified that we can no longer recreate the issue with reaching the login page for Office 365 email. If you are continuing to have issues please contact us. Our contact information can be found at http://www.uccs.edu/it/get-help.html

We are aware of an intermittent issue affecting some users of the UCCS Office 365 Email service.

IMPACT:

When some users try to sign into their email from the “Log In” button on the UCCS Homepage or from the OWA website, they encounter an error message stating “An error occurred”.

WORK AROUND:

Users can sign into their email using Internet Explorer or Microsoft Edge, these browsers appear to be unaffected. Users can also use the Outlook desktop program to access their UCCS email

 

 

Telecommunication Maintenance Sunday (4/16/17) 9:00AM-6:00PM

Posted on April 13th, 2017 by Help Desk

This Sunday (4/16/2017) between 9:00 AM and 6:00 PM, there will be multiple phone outages while the Telecommunications department is performing maintenance on several systems. This maintenance is necessary to fix software and security issues on our phone systems.

IMPACT:

During this time, all phones will experience multiple brief (~30 second) interruptions, with the Cisco IP Phones experiencing an outage of ~15 minutes close to 6:00PM. During the brief interruptions, calls in progress will fail, but connected calls may stay connected for a few minutes before dropping. The phone directory, voice mail, and all other Telecommunication services should remain operational during this maintenance.

If you have issues using your phone after the maintenance, please contact us at 719-255-3536 or helpdesk@uccs.edu.

Please let us know if you have any questions

UCCS IT Lab Refresh

Posted on April 12th, 2017 by Help Desk

We are planning on refreshing the computer labs, funded by the Student Technology fee, during Summer 2017. As we replace the current lab computers with new systems, we will be distributing the previous systems to the campus. We are now inviting you to put in a request for these machines. This will allow our team to successfully address the amount of computers going out around campus while also effectively prioritizing our distribution.

Please be aware that requests for student facing applications will have a higher priority than a single use office computer. After each student facing purpose has been fulfilled, we will then distribute out computers for office or general use. These office or general use requests will be distributed on a first-come-first-serve order, based on the needs of the requesting group. Note: only one office or general use computer may be requested per form.

IMPORTANT:

Every request for one of these computers will need to be completed via an online form. The help desk will not be able to generate these requests via email, chat or phone. For more information regarding the Lab Refresh, as well as information on how to request a refreshed computer, please see here: http://www.uccs.edu/~labrefresh/

Please let us know if you have any questions.

Update: Partial Service Outage: Email Lists

Posted on March 31st, 2017 by Help Desk

Update 3/31/17 1:55PM:

The email lists service has been restored at this time. If you noticed that your message did not get sent out, please resend the message to that list.

If you continue to experience issues with this service, please contact us.


 

We are aware of an issue with our email lists system.

IMPACT:

When users send to any email list (faculty-l, staff-l, departmental lists, etc), the message does not get delivered. Users receive no notification that the message failed to be delivered.

This issue is not affecting internal emails (user@uccs.edu to user@uccs.edu) and we can still send to external addresses (Gmail, Hotmail, etc). We are working to determine the root cause of the issue and will update the campus as more information becomes available. Users who sent messages to a list during this time, will need to re-send the message once the service has been restored.

 

This Monday  (3/27/17), from 5:00pm to 6:00pm, we will be performing maintenance on the campus email list server.

IMPACT:

During this time all of the email lists (faculty-l, staff-l, departmental lists, etc.) will be down. If you try to send to any email list during this time, or submit anything to the Faculty/Staff email list (https://fslist.uccs.edu), the message will never be delivered. All other UCCS IT services will remain unaffected during this maintenance.

If you encounter any issues with the email lists after the maintenance, please contact us.

UCCS Spam Filter Change Tomorrow

Posted on March 20th, 2017 by Help Desk

As part of our email system upgrade, we will be transitioning to a new spam filter starting tomorrow (3/21/17). At that time, the system that we currently use to manage spam, ProofPoint, will be replaced by our new spam filter from Microsoft.

Currently ProofPoint sends users an email up to twice per day with a digest of the quarantined emails as well as emails from non-UCCS.edu email addresses. Once the new system is implemented, users will receive one digest email per day from Microsoft (quarantine@messaging.microsoft.com) containing all of the quarantined email messages they received since the one prior. The new digest looks and operates similarly to ProofPoint, users can release quarantined emails to themselves and “report items as not junk” through the new system.

Users can also manage quarantined items online through Microsoft’s quarantine portal here: https://admin.protection.outlook.com/quarantine/

Documentation and other information regarding the new spam filter can be found at the following link, then clicking on “Managing the Microsoft Spam Filter” at the bottom of the page: http://www.uccs.edu/itservices/services/messaging-and-collaboration/365email.html

Please contact us with any questions.

Restored: Mac OS Sierra VPN Connection

Posted on March 16th, 2017 by Help Desk

Update 3/17/17 9:45AM

The Mac OS Sierra VPN service has been restored. Please let us know if you continue to experience any issues with this service.


 

We are aware of an issue with the VPN connection that Mac OS Sierra (10.12) users connect to (L2TP connection).

IMPACT:

Mac OS Sierra users are currently unable to connect to the VPN.

This issues does not affect VPN connections for earlier Mac OS (10.11 and earlier) or any Windows systems. We are working to determine the root cause of the issue and will update the campus as more information becomes available.

Service Restored: Online Applications

Posted on March 10th, 2017 by Help Desk

Update 3/14/17 8:45AM- UIS is reporting that this service has been restored. Please let us know if you encounter any further issues with this service.


 

Update 3/13/17 10:10AM- University Information Systems (UIS) is reporting that this service will continue to be down for today. We will provide an update when we have more information.


We are aware of an outage with the graduate, non-degree seeking, and academic outreach online applications. We anticipate that this service will be restored on Monday March 13th. If you are applying to a graduate program and have any questions about the application process, feel free to email gradapp@uccs.edu or gradinfo@uccs.edu with you contact information and they will follow up with you on Monday.

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