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The active alerts on campus are as follows:

This Monday  (3/27/17), from 5:00pm to 6:00pm, we will be performing maintenance on the campus email list server.

IMPACT:

During this time all of the email lists (faculty-l, staff-l, departmental lists, etc.) will be down. If you try to send to any email list during this time, or submit anything to the Faculty/Staff email list (https://fslist.uccs.edu), the message will never be delivered. All other UCCS IT services will remain unaffected during this maintenance.

If you encounter any issues with the email lists after the maintenance, please contact us.

UCCS Spam Filter Change Tomorrow

Posted on March 20th, 2017 by Help Desk

As part of our email system upgrade, we will be transitioning to a new spam filter starting tomorrow (3/21/17). At that time, the system that we currently use to manage spam, ProofPoint, will be replaced by our new spam filter from Microsoft.

Currently ProofPoint sends users an email up to twice per day with a digest of the quarantined emails as well as emails from non-UCCS.edu email addresses. Once the new system is implemented, users will receive one digest email per day from Microsoft (quarantine@messaging.microsoft.com) containing all of the quarantined email messages they received since the one prior. The new digest looks and operates similarly to ProofPoint, users can release quarantined emails to themselves and “report items as not junk” through the new system.

Users can also manage quarantined items online through Microsoft’s quarantine portal here: https://admin.protection.outlook.com/quarantine/

Documentation and other information regarding the new spam filter can be found at the following link, then clicking on “Managing the Microsoft Spam Filter” at the bottom of the page: http://www.uccs.edu/itservices/services/messaging-and-collaboration/365email.html

Please contact us with any questions.

Restored: Mac OS Sierra VPN Connection

Posted on March 16th, 2017 by Help Desk

Update 3/17/17 9:45AM

The Mac OS Sierra VPN service has been restored. Please let us know if you continue to experience any issues with this service.


 

We are aware of an issue with the VPN connection that Mac OS Sierra (10.12) users connect to (L2TP connection).

IMPACT:

Mac OS Sierra users are currently unable to connect to the VPN.

This issues does not affect VPN connections for earlier Mac OS (10.11 and earlier) or any Windows systems. We are working to determine the root cause of the issue and will update the campus as more information becomes available.

Service Restored: Online Applications

Posted on March 10th, 2017 by Help Desk

Update 3/14/17 8:45AM- UIS is reporting that this service has been restored. Please let us know if you encounter any further issues with this service.


 

Update 3/13/17 10:10AM- University Information Systems (UIS) is reporting that this service will continue to be down for today. We will provide an update when we have more information.


We are aware of an outage with the graduate, non-degree seeking, and academic outreach online applications. We anticipate that this service will be restored on Monday March 13th. If you are applying to a graduate program and have any questions about the application process, feel free to email gradapp@uccs.edu or gradinfo@uccs.edu with you contact information and they will follow up with you on Monday.

Unexpected Ingeniux Outage

Posted on March 9th, 2017 by Help Desk

Update 4:58PM- Ingeniux services have been restored. Please contact the IT Help Desk if you continue to experience issues with Ingeniux.


Update: 4:04PM- Ingeniux services are still down. We are expecting the resolution to take another 45 minutes.


We are aware of an issue with the Ingeniux CMS system.

IMPACT:

Users are unable to sign in or access the Ingeniux CMS System. The root cause has been identified and a fix is being implemented. The system will be down for about 30 minutes. Please attempt to re-log into Ingeniux at 3:00PM.

We will update the campus when the issue has been resolved.

Resolved: Starfish access through Blackboard

Posted on March 9th, 2017 by Help Desk

There were problems for faculty attempting to access Starfish through Blackboard yesterday afternoon through this morning. Those problems should be resolved at this point and faculty can once again click the Starfish link in their courses to access the tool as expected. Apologies for this inconvenience as we work through upgrades to the Starfish tool.

Portal Maintenance Thursday (3/9/2017) 7:00 pm – 10:00 pm

Posted on March 7th, 2017 by Help Desk

This Thursday (3/9/2017) between 7:00 pm – 10:00 pm, there will be multiple portal services unavailable while University Information Systems (UIS) is performing maintenance on several systems. Below is a brief summary of the maintenance schedule.

The following portals will be unavailable on March 9th between the hours of 7:00pm and 10:00pm:

  • HR and Finance Systems
  • MyLeave

The following links within the portal will also be unavailable during the maintenance window:

  • All tiles
  • Benefits and Wellness tab
  • Business Tools tab – *CU Careers- Recruiting, Finance, HCM, and Voluntary Fiscal Assessment
  • My Info and Pay tab

* Please note the Business Tools Tab – CU Careers – Search Jobs/Apply is unaffected and will remain available throughout the maintenance window

UCCS and Portal resources that will remain available during the outage include the following:

  • Cognos
  • Concur
  • DARS
  • CU Marketplace
  • Skillsoft
  • Singularity
  • Partial Student, Employee, and Faculty Portals
  • Campus Solutions
  • Blackboard
  • Student Email
  • Staff and Faculty Email
  • Library
  • VPN
  • Computer Labs

 

Update 3/1/17 9:39AM: Both issues have been resolved. If you continue to experience any issues with either of these services, please contact the IT Help Desk.


 

We are aware of two service interruptions that are affecting our campus.

INTERRUPTION 1:

UIS (University Information Systems) is investigating the cause of performance issues within several CU Portal-based services across all CU campuses, including the CU Resources tab.

IMPACT:

Some users may experience slow login times or inaccessible pages within some Portal based services.

INTERRUPTION 2:

The PawPrints team is investigating the cause of printing failures when printing via the mobile PawPrints website (print.uccs.edu)

IMPACT:

Users are currently unable to print online via print.uccs.edu. When they do attempt to print, they receive an error.

We will update the campus as we receive more information regarding these two issues.

Resolved: Blackboard VoiceThread issue

Posted on February 28th, 2017 by Help Desk

Update: Blackboard has reported this issue resolved.

Blackboard has reported a problem today (2-28-2017) with VoiceThread in Blackboard. If you are attempting to use VoiceThread, it may not load until this problem is resolved on Blackboard’s end. The issue is linked to Amazon Web Servers, which hosts some tools in Blackboard. Updates on this service can be found on the Blackboard Services Status site, and we will update this post when the problem is resolved.

Resolved: Blackboard inline grading issue and Respondus

Posted on February 28th, 2017 by Help Desk

Update: Blackboard has reported this issue resolved.
Blackboard has reported a problem today (2-28-2017) with inline grading in Blackboard. If you are grading an assignment or test, it may not load until this problem is resolved on Blackboard’s end. The issue is linked to Amazon Web Servers (AWS), which hosts some tools in Blackboard. Updates on this service can be found on the Blackboard Services Status site, and we will update this post when the problem is resolved.

In addition, there may be problems for faculty accessing the Respondus dashboard. See the Respondus site for more details. This is linked to the same AWS issue. This should not affect students who have already downloaded Lockdown Browser.

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