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The active alerts on campus are as follows:

Network Maintenance Sunday (12/4/2016) from 7:00am to 11:00am

Posted on December 1st, 2016 by Help Desk

This Sunday, Dec. 4th, from 7:00am to 11:00am, we will be performing maintenance on the campus Internet firewalls. During this time there will be brief outages in Internet service lasting approximately 15 minutes at a time.

Off campus users will have intermittent access to campus resources including:

  • Staff/Faculty email (Exchange, Lists)
  • VPN access to campus and resources available through the VPN connect such as network drives.
  • UCCS Helpdesk site
  • The Library server
  • The Parking ticket payment server
  • All UCCS websites

Off campus users’ access to the following services hosted off campus will NOT be affected by the outages:

  • Blackboard, learning management system
  • Mediasite, video storage
  • Office 365, student email
  • Starrez, student housing application
  • Orgsync, student club sites
  • Rave, alert system
  • Sean, student employment system
  • Boss, software parking application

On campus users will see interruption in Internet access including the off campus servers listed above, while campus services will be remain accessible including:

  • Computer logins
  • Staff/Faculty email (Exchange, Lists)
  • Network drives (Z: drive, Columbia, etc.)

A separate outage notice was sent on Monday, Nov. 28th, for maintenance of My.uccs.edu Portal and associated University Information Systems applications lasting from 6am until 6pm.

We do not have staff to answer phones on Sunday, but leaving a message or submitting an email will auto generate a ticket for you. We will be able to address your issue when we return to the office.

Email Migration Project

Posted on December 1st, 2016 by Help Desk

The UCCS IT Department is working on an upgrade to our email system. Over the next couple of months, we will be preparing to move mailboxes from the current email and calendaring system (Exchange) to the Office 365 environment. We are performing this upgrade to maintain service standards and to ensure ease of use for everyone.

As part of the transition project, we will be assisting the campus with upgrading from Office 2010 to Office 2016, which includes products such as Word, Excel, Outlook, etc. Office 365 is not compatible with Office 2010 and will cause service interruptions if it is used to access email.  This upgrade is crucial to ensure a smooth transition to Office 365 on your Outlook client, and must be completed.

For more information regarding this transition and to request your upgrade, please see: uccs.edu/o365project

As always, if you have any questions, feel free to contact us at 719-255-3536 or chat with us online at uccs.edu/it/get-help.html

Service Restored – Student Z: Drives usernames A-C

Posted on November 22nd, 2016 by Help Desk

Update 9:00am:

We have identified the root cause and applied a fix. All student should be able to access their Z drives at this time. If you are continuing to have issues, please feel free to contact us.

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We are aware of an issue affecting a small portion of our student Z drives.

 

IMPACT:

Students with usernames that begin with A B or C are currently unable to connect to their student Z drive.

 

We are working to identify the root cause of the issue and get this service restored. We will update the campus as we receive more information.

Service Restored – Wireless Network Access

Posted on November 10th, 2016 by Help Desk

Update: 5:30Pm

The root cause of the wireless network outage has been identified and a fix has been put in place. If you continue to have issues connecting to the wireless network please feel free to contact us.

www.uccs.edu/it/get-help.html

__________________________________________________________________________________________

 

We are aware of an issue affecting wireless network access across some parts of campus.

IMPACT:

Users are unable to see UCCS-Info or UCCS-Wireless on their wireless enabled device. Previously connected devices may have lost connection.

We are working to identify the root cause of the issue and get this service restored. We will update the campus as we receive more information.

Blackboard may be down and unavailable on Friday, October 7th from 12:00 a.m. until 4:30 a.m. MT for needed maintenance. Please plan your work around this time accordingly.

Service Restored- CU Resources

Posted on September 12th, 2016 by Help Desk

Update: University Information System (UIS) has restored the CU Resources tab. If you continue to experience issues with it, feel free to contact us.


 

We are aware of an issue with the UCCS Portal.

IMPACT:

When an employee signs into the UCCS Portal and tries to access the CU Resources tab, they receive “Authorization Error” where there should be modules to access employee information.

We are working with University Information Systems (UIS) to get this service restored and will update the campus as we receive more information.

Service Restored- Portal

Posted on September 2nd, 2016 by Help Desk

The issue with the UCCS Portal (MyUCCS), the Mobile App (UCCS2Go), and CU-SIS applications has been resolved. If you are continuing to experience issues please contact the UCCS IT Help Desk at 719-255-3536.


 

We are aware of an issue with the UCCS Portal (MyUCCS) and the Mobile App (UCCS2Go) and CU-SIS applications.

IMPACT:

Users are unable to access any of the Portal or CU-SIS applications. When they log in, they receive a Single Sign On Error.

We will continue to update the Campus as we receive more information.

Service Restored – Some www.uccs.edu websites

Posted on August 24th, 2016 by Help Desk

Those websites affected by this service interruption have been fixed. If your site continues to have an issue please contact us.

____________________________________

Update:

We expect about another 30 minutes for our fix to be applied. We will update when everything is working as expected.

_____________________________________

We are aware of an issue affecting some of our websites. We are working to resolve the issue and expect to have an update within 1 hour.

CURRENT SYMPTOMS:
Some uccs.edu websites are experiencing a 404 or 403 error when navigating to the site. The home page is not affected by this issue.

Emergency Maintenance:

Blackboard may be unavailable intermittently on Sunday morning, August 21st, from 12:30 a.m. until 5:00 a.m. MT. Please plan your work around this time accordingly.

Service Outage: Paw Prints

Posted on August 17th, 2016 by Help Desk

The Paw Prints service is unavailable at this time. We are currently working on restoring service and we will notify the campus with additional information as it becomes available.

 

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