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The active alerts on campus are as follows:

RESOLVED – Network and Server Outage (12/5/2014) Final Update

Posted on December 7th, 2014 by Help Desk

The file restoration for students with user names beginning with G-I and N-Z was completed late Saturday (12/6/2014) evening. At this time, our most recent backup of information has been restored. This includes any data that was created or altered before Friday at 12:00pm. Data saved between 12:00pm and 1:30pm on Friday is not available for restoration. In order to reduce the chance of corrupting data, some files were not restored directly to student drives. If you find that you are missing changes to a file that was created or altered before 12:00pm on Friday, please visit us at the IT Help Desk or speak with a Lab Advisor. The IT Help Desk is located on the 1st floor of the El Pomar Center. Our hours of operation are Monday through Friday 8:00am to 6:00pm.

At this time access to services affected by the network and sever outage, that began yesterday afternoon, have been restored. The IT Tech Team will continue working on testing and restoration of data as needed. Please reference the list below for restored services.

Restored Services:          

  • Blackboard Logins
  • Mediasite
  • uccs.edu
  • Access to Faculty and Staff Shares
  • Access to Departmental Shares
  • Access to Student Z: Drives
    • Student accounts beginning with A – F and J – L currently have access to all data.
    • Student accounts beginning with G – I and N – Z currently have access to all data that was backup early Friday morning. A more recent back up for Friday at 12:00 being restored. We estimate this data to be available on Sunday morning.

Update 2 – Network and Server Outage (12/5/2014)

Posted on December 5th, 2014 by Help Desk

Our tech team is still continuing to work on the network and server issues that began earlier this afternoon. At this time several services have been restored and are available use. As more services become available they will be updated here. Thank you again for your understanding.

Restored Services:

  • Blackboard Logins
  • www.uccs.edu *Please note some of the changing content, such as homepage images, may not be available.
  • Access to Faculty Shares
  • VPN Access

Update – Network and Server Outage (12/4/2014)

Posted on December 5th, 2014 by Help Desk

We would like to thank you for your continued patience and understanding. The IT Tech Team is continuing to work on the network and server outage that began this afternoon. We currently do not have an estimated time of resolution but will update the campus over email and on here as more information becomes available.

This Sunday (12-7-14) from 6:00 am to 6:00 pm, there will be multiple portal services unavailable while University Information Systems (UIS) is performing maintenance on several systems. Below is a brief summary of the maintenance schedule.

All portals including, but not limited to the following will be unavailable on December 7th between the hours of 6:00am and 6:00pm:

  • Student, Employee and Faculty Portals (My.uccs.edu)
  • Campus Solutions
  • HR and Finance Systems
  • DARS
  • Singularity (Document Management)

UCCS specific resources will remain available during the outage. These resources include the following:

  • Blackboard
  • Student Email
  • Staff and Faculty Email
  • Library
  • VPN
  • Computer Labs

Multiple UCCS Services Unavailable (12/5/2014)

Posted on December 5th, 2014 by Help Desk

We are aware of multiple outages to UCCS Services across campus. These services include, but are not limited to the following:

  • Internet/Network access
  • Storage services (Department Shares, Individual Shares for Students, Staff and Faculty)
  • www.uccs.edu
  • Lab and Podium Log ons

Please be aware that our tech team is working on the issue and we will update the campus as more information becomes available.

DNS Flush Instructions

Posted on December 2nd, 2014 by Help Desk

Some users may find that they are unable to access some UCCS services. This may be caused by our switch to a backup link. To fix the issue you may need to flush you DNS.

Flushing DNS instructions:

Windows 7 

  • Press the windows button + R
  • Type cmd in the run box that appears
  • A black box with white text will appear
  • Type the following pressing enter after each line
    • ipconfig /release
    • ipconfig /flushdns
    • ipconfig /renew

Windows 8 

  • Press the windows button + R
  • Type cmd in the run box that appears
  • A black box with white text will appear
  • Type the following pressing enter after each line
    • ipconfig /release
    • ipconfig /flushdns
    • ipconfig /renew

Mac

  • Go to the magnifying glass icon in the top right.
  • Type Terminal and press Enter
  • A white screen with black text will appear
  • Type in the following and press Enter
    • sudo killall -HUP mDNSResponder
  • The system will prompt you for your password. Please type in your computer password and press enter.

 

 

Internet Service Restored (12/2/14)

Posted on December 1st, 2014 by Help Desk

Due to circumstances beyond our control, there may be a full internet outage tomorrow (12/2/2014). This will affect internet-based services from both on and off campus. The estimated start time is 9AM and may continue for 8 hours.

The outage will affect internet traffic as well as all campus resources including but not limited to:

  • Blackboard
  • Student Email (365)
  • Staff/Faculty Email (Exchange)
  • My.uccs.edu Portal login and associated applications
  • VPN Access to campus
  • All UCCS websites

 

We are attempting to have the short notice maintenance window rescheduled but have yet to hear a response.

 

Please check back here for updates.

 

Update (12/2/14):

The Colorado Department of Transportation, CDOT, will be working on the main UCCS Internet link today (12/02/2014) starting at 9AM and possibly continuing until 10PM. The work being performed will cause our primary internet connection to go offline. Normally, in this type of circumstance, we revert to our backup link but unfortunately our backup link is not currently operating. Fortunately, during the past 12 hours a limited backup link to the internet has been created. This secondary link is not as robust as the preferred links and will result in restricted internet traffic. During the work on the primary link, mission critical traffic will be a priority. Web browsing, video streaming and possibly wireless internet will be blocked or severely limited. We believe, with these restrictions, a partial internet connection to critical student and business systems can be maintained for off and on campus users to utilize.

 

Update (12/2/14) 10:37

As of 10:00 a.m. this morning Colorado Department of Transportation, CDOT, has started work on our primary Internet link. We are experiencing internet outages, which will make some services unavailable. Work is in progress to bring up a limited connection for critical student and business systems. We are unsure of how long internet service will be unavailable, however, CDOT has indicated that the outage may last until 10:00 p.m

 

Update (12/2/14) 1:47pm

We have received confirmation from CDOT that our primary internet connection has been restored. All internet traffic from campus is now working. If you are having issues connecting to UCCS services from off campus you may need to flush your DNS. To do this, you can follow the directions located at http://www.uccs.info/2014/12/02/dns-flush-instructions/ or contact us to have a technician assist you.
 

Resolved: Blackboard Outage, 11-13-14 12:30 am – 1:30 am

Posted on November 12th, 2014 by Help Desk

Resolved: Maintenance was finished this morning, 11/13/14 and Blackboard is up and running.
Blackboard requires an hour of downtime to correct a problem and improve performance. The downtime is scheduled for 12:30 AM 11/13/14. It should be completed by 1:30 AM. Please plan your work around this window accordingly.

Upcoming Maintenance this Sunday, 11-2-14 6:00 am – 6:00 pm

Posted on October 30th, 2014 by Help Desk

This Sunday (11/2/2014) from 6:00 am to 6:00 pm, there will be multiple campus systems unavailable for maintenance. Both UCCS IT and University Information Systems (UIS) will be performing maintenance on several systems utilized by the campus. Below is a brief summary of the maintenance schedule. All UCCS resources will be restored and accessible by 11:00am Sunday morning. All portals, as well as systems accessed through those portals will be restored and accessible by 6pm Sunday evening.

All Portals and DARS Unavailable 6:00 am -­ 6:00 pm

  • Maintenance impacting for all CU campuses.
  • My.uccs.edu access,including the student, faculty and staff portals, as well as systems accessed from within these portals.

 

UCCS Campus Specific Resources Unavailable 6:00am – 7:00am

  • Internet access
  • Blackboard
  • Student Email (Office 365)
  • Faculty and Staff (Exchange)
  • VPN access
  • Campus Web Sites

Please note that intermittent outages of all UCCS campus resources is possible, but not expected, while network maintenance is performed from 7:00am – 11:00am.

 

Please check back here for the latest updates.

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