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The active alerts on campus are as follows:

Blackboard will be down and unavailable for use on Sunday, August 31 from 12:30 AM to 4:30 AM to provide time for maintenance to improve performance. With the increased load on our server, this maintenance is necessary as soon as possible. Please plan your work around this window accordingly.

Service Restored – Blackboard

Posted on August 27th, 2014 by Help Desk

Blackboard will be down and unavailable for use on Thursday 8/28/2014 from 12:30 AM to 2:30 AM for emergency maintenance. This maintenance is unfortunately necessary to help correct some back-end performance issues. Please plan your work accordingly and be off the system before 12:30 AM on Thursday morning.

 

UPDATE: Blackboard is back up and running normally.

Service Restored – Wireless Access

Posted on August 27th, 2014 by Help Desk

We are currently experiencing an issue with Campus Wireless. UCCS Students, Staff, Faculty and Guests attempting to access UCCS-Wireless or UCCS-Info may not be able to connect. We are looking into this issue and will update here with additional information as it becomes available.

 

UPDATE – As of 2:00pm this afternoon the Wireless connection across campus has been restored to normal working order.

Service Restored – Exchange email issue 12:01am Saturday

Posted on August 23rd, 2014 by Web Services

There is an issue affected the Exchange (faculty and staff) email system.

Email mailboxes may not be receiving new messages. Mobile clients may receive a connection error.

We are working to resolve this issue.   We will update this status message when the issue is resolved.

UPDATE: As of 4:00 pm this afternoon, the Exchange (faculty and staff) email service has been restored. You can now expect new emails to show in your inbox.

Welcome UCCS Students

Posted on August 22nd, 2014 by Help Desk

New Students - please check out our Welcome Guide, it provides a brief overview of campus technology available to you: http://www.uccs.edu/helpdesk/incoming-students/welcome-guide.html

Returning Students – We are offering several new services this fall, below is a summary of the new services:

  • Paw Prints is unpackaged  – from now on Paw Prints will no longer require the purchase of a printing package. Print services will now be based on a pay-per-print model and students will be directly billed for usage with a $2.00 minimum. Visit http://www.uccs.edu/pawprints/ to learn more.
  • Follow You Printing is here and there – Print using Paw Prints and when you are ready, swipe your Student ID Card or type your UCCS Student ID Number at the printer’s release station and your print out will appear. Check out http://www.uccs.edu/pawprints/options/follow-you.html to find out more about this exciting new service.
  • Mobile Printing is Available- You are now able to use Paw Prints from your mobile devices: laptops, smartphones and tablets (including iPad!). Available at http://print.uccs.edu
  • Microsoft Office for Free - you will need Microsoft Office to help you with your studies, now receive it FREE. Visit http://www.uccs.edu/office365/how-tos-and-support/office-365-suite-download.html for more information on how to download Microsoft Office to your computer. Did we mention for FREE?
  • UCCS2Go  Mobile App – a new mobile app that lets you add and drop classes, check grades and find buildings right from your smart phone. Visit http://www.uccs.edu/uccs2go for more information.
  • Lion One Card One Web – Check your Munch Money and Meal Plan balances online at https://oneweb.uccs.edu

This Saturday morning (8/23/14) from 12:00 AM to 1:00 AM we will be performing network maintenance on our Internet router. The maintenance being performed will disrupt all Internet traffic during the maintenance period.

All Internet resources will be unavailable.  This includes the UCCS Home Page, Blackboard, VPN, Exchange (Faculty, Staff) Email and Office 365 (Student) Email.  New email  from off campus will be queued and arrive in mail boxes after Internet service is restored.

Please check back here for updates.

We will be performing after hours server maintenance this evening (8/18/14) beginning at 10:00 pm and lasting until 11:00 pm.  Department Shares on Columbia will be unavailable. During this time you will not be able to access any files located in your Department Share.  If you need access to these files, please be sure to save a copy to your computer prior to 10:00 pm.

Service Restored – Student Email

Posted on August 11th, 2014 by Help Desk

We are currently experiencing an issue with the student email service. At this time Students are unable to send or receive any emails. Those Staff or Faculty that that are attempting to send to a student will receive an email stating that there is a delay in delivery. At this we do not have an estimated resolution time. We will be updating the campus as we find out more.  

UPDATE: Student email is now working correctly. Students should be able to send and receive emails. Faculty and Staff should no longer be receiving a delivery delay when sending to students.

Network Maintenance, Sunday 8/10/14 from 8:00 AM to 5:00 PM

Posted on August 8th, 2014 by Help Desk

This Sunday (8/10/14) from 8:00 AM and until 5:00 PM, we will be performing additional maintenance to the campus network.  There will be brief 5 to 10 minute outages throughout the day as we install new equipment to help improve the reliability of the campus Internet connection.

 

During these brief outages, access to on campus servers such as VPN, Exchange email, and network drives from off campus will be unavailable.  Additionally, if you are on campus you may periodically lose Internet access but will have access to all other campus servers as well as all phones.

Early tomorrow morning (8/6/14) from 4:00 am – 5:30 am there will be emergency maintenance and testing on the my.uccs.edu employee and student portals for all CU campuses. Maintenance webpages will replace normal login pages informing the campus the sites are down for maintenance.

 

This maintenance is to ensure the portals are at optimal performance for the start of the semester.

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