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The active alerts on campus are as follows:

Service Outage: Starfish

Posted on January 18th, 2017 by Help Desk

Update: 1/19/17 11:54AM- Starfish authentication remains down. We will continue to update the campus as we have more information.

We are aware of an issue affecting the Starfish Early Alert System.

Symptoms: After users sign into Starfish, they receive the following error: HTTP Status 401 – Authentication Failed: Error validating SAML message.

Workaround: Users with instructor access in Blackboard can sign into Starfish by clicking on “Starfish Early Alerts” located in the sidebar on the left side of the page.

We are currently working on a resolution and will update the campus when we have more information.



This Friday  (1/6/17), between 10:00am to 1:00pm we will be performing maintenance on the authentication system for Student email as well as other services listed below. During this time you may not be able to sign into these resources for up to 10 minutes at a time as we perform maintenance. If you are already signed into these resources, you should not be affected.

The intermittent outage will affect your ability to sign into some resources from on campus or off campus including:

  • Student Email (Office 365)
  • OrgSync
  • Jabber
  • WebEx
  • Starfish
  • TeamDynamix

The following services will not be affected:

  • Blackboard
  • Staff and Faculty Email (Exchange)
  • Portal login for all users.
  • VPN
  • Computer Labs

If you are trying to access any UCCS IT resources during this time, and are unable to do so, please wait and try again after 1:00pm.

Portal Maintenance Sunday (1/8/2017) 4:00 am – 10:00 am

Posted on January 3rd, 2017 by Help Desk

This coming Sunday (1/8/2017) between 4:00 am – 10:00 am, there will be multiple portal services unavailable while University Information Systems (UIS) is performing maintenance on several systems. Below is a brief summary of the maintenance schedule.

All portals including, but not limited to the following will be unavailable on January 8th between the hours of 4:00am and 10:00am:

  • Student, Employee and Faculty Portals (
  • Campus Solutions
  • HR and Finance Systems
  • DARS
  • Singularity (Document Management)
  • Cognos
  • Concur
  • CU Marketplace
  • Skillsoft

UCCS specific resources will remain available during the outage. These resources include the following:

  • Blackboard
  • Student Email
  • Staff and Faculty Email
  • Library
  • VPN
  • Computer Labs

Completed: Blackboard Upgrade with downtime Monday, December 26

Posted on December 21st, 2016 by Help Desk

This has been completed. Thank you for your patience.
Blackboard may be intermittently unavailable starting Monday, December 26. Bug fixes and other updates will be applied during this time. Please use caution and avoid using Blackboard during this time. This post will be updated when the upgrade is complete.

Resolved – Partial Portal Outage

Posted on December 16th, 2016 by Help Desk

We are aware of an issue that is preventing any user from accessing the UCCS portal from a mobile browser (Safari, Chrome, or any other built in web browser).


Students, Faculty, and Staff are unable to access the Portal. After signing in, they receive the following error:

An error has occurred that has stopped this transaction from continuing.

This issue is affecting iOS and Android devices.

Work Around:

Please log into the Portal on a full desktop or laptop browser.

UIS (University Information Systems) is aware of the issue and is working towards a resolution. We will update the campus as we have more information.


As you may have noticed this morning, your inbox was suddenly filled with emails that may have been missing since yesterday afternoon. Some of these emails may also have a subject of “Delivery Delayed: [Subject of previously sent email]”. This behavior is due to one of our Exchange servers failing to consistently deliver mail. The results were sporadic and caused inconsistent mail delivery across all Exchange accounts.

If you see “Delivery Delayed: [Subject]” please note that these emails will be delivered as Exchange works through its queue. You will not have to resend the original email. These messages are fine to delete and you will not need to take action on them.  The underlying issue has been resolved and you should not experience any more issues with mail delivery.

Network Maintenance Sunday (12/4/2016) from 7:00am to 11:00am

Posted on December 1st, 2016 by Help Desk

This Sunday, Dec. 4th, from 7:00am to 11:00am, we will be performing maintenance on the campus Internet firewalls. During this time there will be brief outages in Internet service lasting approximately 15 minutes at a time.

Off campus users will have intermittent access to campus resources including:

  • Staff/Faculty email (Exchange, Lists)
  • VPN access to campus and resources available through the VPN connect such as network drives.
  • UCCS Helpdesk site
  • The Library server
  • The Parking ticket payment server
  • All UCCS websites

Off campus users’ access to the following services hosted off campus will NOT be affected by the outages:

  • Blackboard, learning management system
  • Mediasite, video storage
  • Office 365, student email
  • Starrez, student housing application
  • Orgsync, student club sites
  • Rave, alert system
  • Sean, student employment system
  • Boss, software parking application

On campus users will see interruption in Internet access including the off campus servers listed above, while campus services will be remain accessible including:

  • Computer logins
  • Staff/Faculty email (Exchange, Lists)
  • Network drives (Z: drive, Columbia, etc.)

A separate outage notice was sent on Monday, Nov. 28th, for maintenance of Portal and associated University Information Systems applications lasting from 6am until 6pm.

We do not have staff to answer phones on Sunday, but leaving a message or submitting an email will auto generate a ticket for you. We will be able to address your issue when we return to the office.

Email Migration Project

Posted on December 1st, 2016 by Help Desk

The UCCS IT Department is working on an upgrade to our email system. Over the next couple of months, we will be preparing to move mailboxes from the current email and calendaring system (Exchange) to the Office 365 environment. We are performing this upgrade to maintain service standards and to ensure ease of use for everyone.

As part of the transition project, we will be assisting the campus with upgrading from Office 2010 to Office 2016, which includes products such as Word, Excel, Outlook, etc. Office 365 is not compatible with Office 2010 and will cause service interruptions if it is used to access email.  This upgrade is crucial to ensure a smooth transition to Office 365 on your Outlook client, and must be completed.

For more information regarding this transition and to request your upgrade, please see:

As always, if you have any questions, feel free to contact us at 719-255-3536 or chat with us online at

Service Restored – Student Z: Drives usernames A-C

Posted on November 22nd, 2016 by Help Desk

Update 9:00am:

We have identified the root cause and applied a fix. All student should be able to access their Z drives at this time. If you are continuing to have issues, please feel free to contact us.


We are aware of an issue affecting a small portion of our student Z drives.



Students with usernames that begin with A B or C are currently unable to connect to their student Z drive.


We are working to identify the root cause of the issue and get this service restored. We will update the campus as we receive more information.

Service Restored – Wireless Network Access

Posted on November 10th, 2016 by Help Desk

Update: 5:30Pm

The root cause of the wireless network outage has been identified and a fix has been put in place. If you continue to have issues connecting to the wireless network please feel free to contact us.



We are aware of an issue affecting wireless network access across some parts of campus.


Users are unable to see UCCS-Info or UCCS-Wireless on their wireless enabled device. Previously connected devices may have lost connection.

We are working to identify the root cause of the issue and get this service restored. We will update the campus as we receive more information.

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