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The active alerts on campus are as follows:

Service Interruption: myUCCS Portal

Posted on February 12th, 2018 by Help Desk

Update 9:27AM- We have been informed by UIS that this issue should be resolved. Please attempt to log into your myUCCS portal and let us know if you continue to experience issues with this service.


We are aware of an issue with the myUCCS Portal.

IMPACT:

After logging into the myUCCS Portal, users may experience the following error “No Default Homepage Found”.

WORKAROUND:

We have no workaround at this time.

University Information Systems (UIS) is aware of this issue and working towards a resolution. We will provide an update when we have more information.

Multifactor Authentication Activation on February 15th at 9:30AM

Posted on February 6th, 2018 by Help Desk

The Office of Information Technology (OIT) is excited to deliver a new technology to help protect Students, Faculty, and Staff from Email attacks.

What’s happening:

All Faculty and Staff will have Multi-Factor Authentication (MFA) turned on for their accounts on February 15th at 9:30AM. MFA will provide an additional layer of security by requiring a second authentication method such as a text or phone call. Following the initial verification, you may be prompted when MFA identifies a high-risk activity such as: a new device, unfamiliar IP address, impossible travel, or compromised credentials. More information on MFA can be found here: Multifactor Authentication Documentation.

When is this happening:

Starting next Thursday, 2/15/2018 at 9:30AM we will be activating the service for you.

Why is this happening:

Email attacks are becoming more prevalent and disruptive to UCCS. As result, OIT is implementing MFA which will work to help protect users from unauthorized access using compromised credentials.

What you need to do:

You don’t have to do anything to turn on the service as MFA works in the Cloud to protect your account, but you will have to register your security authentication methods when prompted.

For more information on MFA, instructions on how to register for the first time, how to use other verification methods, please see our Multifactor Authentication Documentation.

Once again, we are very excited to be providing a higher level of security to our campus!

myUCCS Portal Login Page Update

Posted on February 5th, 2018 by Help Desk

We are happy to announce a new login page for the myUCCS Portal.

Starting February 8th, the login page for the myUCCS Portal will look similar to many other UCCS login pages, including:

  • Outlook Web Application
  • Office 365 Online
  • Canvas
  • UCCS Parking Portal
  • WebEx
  • OrgSync
  • Starfish

Below is an example of what the login page will look like when browsing to the myUCCS Portal on February 8th.

Please let us know if you have any questions.

Portal Maintenance Sunday (2/11/2018) 6:00am – 12:00 pm (noon)

Posted on February 5th, 2018 by Help Desk

This coming Sunday (2/11/2018) between 6:00 am – 12:00 pm (noon) many Portal services will be unavailable while University Information Systems (UIS) is performing maintenance on several systems. Below is a brief summary of the maintenance schedule.

Many Portal services including, but not limited to the following will be unavailable on February 11th between the hours of 6:00 am and 12:00 pm (noon):

  • Student, Employee and Faculty Portals (My.uccs.edu)
  • Campus Solutions
  • HR and Finance Systems
  • CU Careers- Recruiting

All UCCS and many UIS resources will remain available during the outage. These resources include the following:

  • Blackboard and Canvas
  • UCCS Email
  • VPN
  • Computer Labs
  • UCCS-Wireless, UCCS-Guest, and wired networks
  • CU Careers- Search/Apply
  • CU Data
  • CU Marketplace
  • OnBase
  • SkillSoft and Lynda.com

Outage information, status updates, and more about OIT Services can always be found at uccs.info

Update: Service Interruption: Self Service Password Change

Posted on February 5th, 2018 by Help Desk

Update: This issue should be resolved at this time. If you were experiencing issues changing your password earlier, please attempt to change your password now.


Please let us know if you continue to experience issues with this service.

We are aware of an issue with the Self Service Password Reset System.

IMPACT:

Users are currently unable to change their passwords while connected to an off campus network (e.g. Comcast, CenturyLink, AT&T, Verizon, etc).

WORKAROUND:

Please connect to the UCCS VPN or a UCCS network (UCCS-Wireless or a wired UCCS network) to change your password.

Unexpected Outage: Osborne Network

Posted on January 30th, 2018 by Help Desk

Update as of 12:00pm – the network in Osborne is fully functional. If you continue to experience any issues, please contact the OIT Help Desk at 719-255-3536.

We are aware of an issue with the network affecting the Osborne Building.

IMPACT:

When trying to access the network, both wired and wireless, the connection is down or intermittent.

We do not have reports that other buildings are affected at this time. If you are experiencing network issues, but are not located in Osborne, please contact the OIT Help Desk at 719-255-3536.

We have no workaround at this time, but we will update campus when we have more information.

Multifactor Authentication for Students this Morning

Posted on January 29th, 2018 by Help Desk

The Office of Information Technology (OIT) is excited to deliver a new technology to help protect Students, Faculty, and Staff from Email attacks.

What’s happening:

Reminder: All students will have Multi-Factor Authentication (MFA) turned on for their accounts on this morning, January 29th at 9:30AM. MFA will provide an additional layer of security by requiring a second authentication method such as a text or phone call. Following the initial verification, you may be prompted when MFA identifies a high-risk activity such as: a new device, unfamiliar IP address, impossible travel, or compromised credentials. More information on MFA can be found here: Multifactor Authentication Documentation.

When is this happening:

Starting this morning, 1/29/2018 at 9:30AM we will be activating the service for all students.

Why is this happening:

Email attacks are becoming more prevalent and disruptive to UCCS. As result, OIT is implementing MFA which will work to help protect users from unauthorized access using compromised credentials.

What you need to do:

You don’t have to do anything to turn on the service as MFA works in the Cloud to protect your account, but you will have to register your security authentication methods when prompted.

For more information on MFA, instructions on how to register for the first time, how to use other verification methods, please see our Multifactor Authentication Documentation.

Once again, we are very excited to be providing a higher level of security to our campus!

Faculty/Students using Canvas or BlackBoard (Waitlisted Students)

Posted on January 22nd, 2018 by Help Desk

We have found an issue with waitlisted students appearing in Blackboard and Canvas classes. These students are not officially enrolled in the class.

Students: Please check your myUCCS portal to confirm if you are still waitlisted or not.

Faculty: Please check the Faculty Center within the myUCCS portal and review the class roster to confirm enrolled and waitlisted students.

We are working to resolve the issue and plan to have waitlisted students removed from both Blackboard and Canvas classes by tomorrow morning (1/23/2018).

Please let us know if you have any questions.

Multifactor Authentication Activation

Posted on January 17th, 2018 by Help Desk

The Office of Information Technology (OIT) is excited to deliver a new technology to help protect Students, Faculty, and Staff from Email attacks.

What’s happening:

All students will have the new Multi-Factor Authentication (MFA) turned on for their accounts on January 29th. MFA will provide an additional layer of security by requiring a second authentication method such as a text or phone call. Following the initial verification, you may be prompted when MFA identifies a high-risk activity such as: a new device, unfamiliar IP address, impossible travel, or compromised credentials.

 When is this happening:

Starting 1/29/2018 we will be activating the service for you.

Why is this happening:

Email attacks are becoming more prevalent and disruptive to UCCS. As result, OIT is implementing MFA which will work to help protect users from unauthorized access using compromised credentials.

What you need to do:

You don’t have to do anything to turn on the service as MFA works in the Cloud to protect your account, but you will have to register your security verification method by following the below instructions when prompted:

  • Following activation on January 29th, you will be prompted to add additional security verification, please click the “Set it up now” button to begin adding a security verification.
  • You will be prompted to add an additional security verification of: Authentication phone, Office Phone, or Authenticator App. Following your selection and entering your authentication information click next. Authentication Phone is the preferred verification mode
  • If you chose a phone option, you will then be sent a text or call based on your preference. Please enter the message you received via text or follow the voice prompt when you receive call.
    • Following a successful verification, you will have setup verification and gained access.
  • If you have unreliable cell phone service you may choose Authenticator App as your verification process. Please use the following instruction to verify: Get started with the Microsoft Authenticator app

Once again, we are very excited to be providing a higher level of security to our campus!

Portal Maintenance Thursday (1/18/2018) 6:00pm – 9:00 pm

Posted on January 17th, 2018 by Help Desk

This coming Thursday (1/18/2018) between 6:00 pm – 9:00 pm, multiple portal services unavailable while University Information Systems (UIS) is performing maintenance on several systems. Below is a brief summary of the maintenance schedule.

The following portals will be unavailable on January 18th between the hours of 6:00pm and 9:00pm:

  • CU Careers- Recruiting
  • HCM

The following links within the portal will also be unavailable during the maintenance window:

  • All tiles
  • Benefits and Wellness tab
  • Business Tools Tab – CU Careers- Recruiting, Finance, HCM, and Voluntary Fiscal Assessment
  • My Info and Pay tab
  • My Leave

Note: A limited CU Resources portal page will be made available to allow access to unaffected applications. Please note that the limited portal page will look different to the standard portal page with tiles.

UCCS and Portal resources that will remain available during the outage include the following:

  • Concur
  • DATC
  • CU Marketplace
  • Skillsoft and Lynda.com
  • CU-Data
  • Partial Employee, and Faculty Portals
  • Campus Solutions
  • Blackboard and Canvas
  • UCCS Email
  • UCCS-Wireless, UCCS-Guest, and wired networks
  • Library
  • VPN

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