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The active alerts on campus are as follows:

Blackboard may be unavailable on Friday, May 27 from 12:30 a.m. until 4:30 a.m. MT. This maintenance is preventive maintenance to ensure Blackboard functions reliably. Please plan your work around this time accordingly.

El Pomar and Engineering Power and IT Maintenance (5/19/16)

Posted on May 12th, 2016 by Help Desk

Update 10:34am:

We are continuing to work with individual departments to ensure their reported outages are back online. Those services associated with Webworks should now be available.

Update 9:06am:

We are continuing to evaluate services that were affected by the power outage last night. Our current list of affected services includes the following:

  • Access to the Facilities H Drive
  • UCCS Cars
  • Webworks which includes the following:
    • A-Z Directory
    • Chancellor’s leadership Class
    • Compliance
    • WordPress sites not in managed solution (example: Communique, radio, Press releases)
    • Excel Centers Logins
    • Feedback
    • HTML Forms created by Web Services
    • Campus Map
    • Language Tech Center book checkout
    • Phone Directory
    • Repost test for Communication Center
    • Campus Search
    • Library – Splint

 

 

Dear Students, Faculty and Staff:

Next Thursday night (5/19/16), from 5:00pm to 2:00am Friday morning, we will be performing major maintenance on the El Pomar building. This maintenance is necessary to add a generator to El Pomar, which will provide stable power to IT resources.

During the maintenance window, the following services will be unavailable:

  • Library.uccs.edu
  • photography.uccs.edu
  • Fax machines
  • ENT ATMs
  • Website publishing (in Ingeniux)
  • Telepresence

Wireless across campus may be unavailable for 15 minutes while services move to our secondary data center

The whole El Pomar building will be without power during this period; Note: this does NOT include the University Center only the El Pomar Center.

 

The Engineering and Applied Science Building will also have the power shut down during the same time.  This shut down was previously announced to happen on 4/28, but has been reschedule to coincide with the El Pomar Center shut down.

Due to the nature of the equipment in the Engineering and Applied Science Building, we would also like to remind you that the affected services include, but are not limited to the following:

  • Wired network access (including access to servers and office desktop that reside in EAS)
  • Wireless network access
  • VoIP Phone connections

We recommend that you save all documents and power off your office computers and servers before leaving on 5/19/16.

Portal Maintenance Sunday (5-15-2016) from 6:00am to 6:00pm

Posted on May 11th, 2016 by Help Desk

This Sunday (5-15-2016), from 6:00 am to 6:00pm, there will be multiple portal services unavailable while University Information Systems (UIS) is performing maintenance on several systems. Below is a brief summary of the maintenance schedule.

All portals including, but not limited to the following will be unavailable on May 15th between the hours of 6:00am and 6:00pm:

  • Student, Employee and Faculty Portals (My.uccs.edu)
  • Campus Solutions
  • HR and Finance Systems
  • DARS
  • Singularity (Document Management)
  • Cognos
  • Concur
  • CU Marketplace
  • Skillsoft

UCCS specific resources will remain available during the outage. These resources include the following:

  • Blackboard
  • Student Email
  • Staff and Faculty Email
  • Library
  • VPN
  • Computer Labs

Blackboard Maintenance:

Blackboard may be unavailable on the morning of Friday, May 20, from 12:30 a.m. until 4:30 a.m. MT for planned maintenance. Please schedule your work around this time accordingly.

Service restored: Blackboard outage

Posted on May 4th, 2016 by Help Desk

Blackboard is available again this morning. We apologize for the inconvenience.

 

Blackboard is currently experiencing an outage. We are working to resolve it as soon as possible.

Blackboard may be unavailable on Friday, April 22 from 12:30 a.m. until 4:30 a.m. MT due to scheduled maintenance. Please plan your work around this time accordingly.

Portal Maintenance Sunday (4-10-2016) from 6:00am to 6:00pm

Posted on April 8th, 2016 by Help Desk

This Sunday (4-10-2016), from 6:00 am to 6:00pm, there will be multiple portal services unavailable while University Information Systems (UIS) is performing maintenance on several systems. Below is a brief summary of the maintenance schedule.

All portals including, but not limited to the following will be unavailable on April 10th between the hours of 6:00am and 6:00pm:

  • Student, Employee and Faculty Portals (My.uccs.edu)
  • Campus Solutions
  • HR and Finance Systems
  • DARS
  • Singularity (Document Management)
  • Cognos
  • Concur
  • CU Marketplace
  • Skillsoft

UCCS specific resources will remain available during the outage. These resources include the following:

  • Blackboard
  • Student Email
  • Staff and Faculty Email
  • Library
  • VPN
  • Computer Labs

Service Outage – Video Streaming Service (this weekend)

Posted on March 30th, 2016 by Help Desk

This weekend, beginning Saturday at 10:00pm and ending Sunday at 6:00pm, the UCCS video streaming service (Mediasite) will be unavailable. This service provides video streams to various resources including classes hosted in Blackboard. This outage is due to a necessary power reconfiguration at CU Boulder which will take Mediasite, and their data center offline while this work is being performed. We apologize for any inconvenience this may cause.

 

Update:

We have been notified that the Data Center power outage may cause some issues with the MyUCCS Portal. If you are experiencing issues with the portal during the scheduled maintenance time, please contact the help desk.

Service Restored – VPN Connection

Posted on March 28th, 2016 by Help Desk

We are currently experiencing intermittent issues with the Resources and Library VPN’s . Current symptoms include:

  • When connecting you may receive an error 800 or error 807
  • After connecting you may be disconnected

 

We are currently investigating the issue and will update when additional information becomes available.

 

Note: The Library VPN is no longer required for off campus research. For information on this please go tohttp://libguides.uccs.edu/basics/proxy.

 

 

Update:

A fix for the VPN issues stated above has been implemented. If you continue to have issues connecting to the VPN please contact the help desk http://www.uccs.edu/it/get-help.html.

Blackboard may be unavailable on Saturday, March 5th, from 12:00 a.m. until 4:00 a.m. MT due to maintenance at our hosted datacenter. There may be intermittent outages during this time. Please plan your work around this time accordingly.

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