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The active alerts on campus are as follows:

Blackboard may be unavailable on Friday, April 22 from 12:30 a.m. until 4:30 a.m. MT due to scheduled maintenance. Please plan your work around this time accordingly.

Portal Maintenance Sunday (4-10-2016) from 6:00am to 6:00pm

Posted on April 8th, 2016 by Help Desk

This Sunday (4-10-2016), from 6:00 am to 6:00pm, there will be multiple portal services unavailable while University Information Systems (UIS) is performing maintenance on several systems. Below is a brief summary of the maintenance schedule.

All portals including, but not limited to the following will be unavailable on April 10th between the hours of 6:00am and 6:00pm:

  • Student, Employee and Faculty Portals (My.uccs.edu)
  • Campus Solutions
  • HR and Finance Systems
  • DARS
  • Singularity (Document Management)
  • Cognos
  • Concur
  • CU Marketplace
  • Skillsoft

UCCS specific resources will remain available during the outage. These resources include the following:

  • Blackboard
  • Student Email
  • Staff and Faculty Email
  • Library
  • VPN
  • Computer Labs

Service Outage – Video Streaming Service (this weekend)

Posted on March 30th, 2016 by Help Desk

This weekend, beginning Saturday at 10:00pm and ending Sunday at 6:00pm, the UCCS video streaming service (Mediasite) will be unavailable. This service provides video streams to various resources including classes hosted in Blackboard. This outage is due to a necessary power reconfiguration at CU Boulder which will take Mediasite, and their data center offline while this work is being performed. We apologize for any inconvenience this may cause.

 

Update:

We have been notified that the Data Center power outage may cause some issues with the MyUCCS Portal. If you are experiencing issues with the portal during the scheduled maintenance time, please contact the help desk.

Service Restored – VPN Connection

Posted on March 28th, 2016 by Help Desk

We are currently experiencing intermittent issues with the Resources and Library VPN’s . Current symptoms include:

  • When connecting you may receive an error 800 or error 807
  • After connecting you may be disconnected

 

We are currently investigating the issue and will update when additional information becomes available.

 

Note: The Library VPN is no longer required for off campus research. For information on this please go tohttp://libguides.uccs.edu/basics/proxy.

 

 

Update:

A fix for the VPN issues stated above has been implemented. If you continue to have issues connecting to the VPN please contact the help desk http://www.uccs.edu/it/get-help.html.

Blackboard may be unavailable on Saturday, March 5th, from 12:00 a.m. until 4:00 a.m. MT due to maintenance at our hosted datacenter. There may be intermittent outages during this time. Please plan your work around this time accordingly.

The Old Help Desk Site is Retiring!

Posted on February 29th, 2016 by Help Desk

As you may have seen in the Spring 2016 issue of Tech Know Bytes (available here), we have updated the IT Department website. This new site has brought together many of our separate working units into one location. During this change, the data that was originally located at http://www.uccs.edu/helpdesk was updated and copied to http://www.uccs.edu/it. More specifically, the how-tos and walk-throughs have moved to our new “Services” tab. Now that the data has moved, we will be working towards retiring the old help desk site.

What does this mean for you?

  1. Upon visiting the old help desk site you will be presented a popup alerting you of the change.
  2. The data that is currently in the help desk website will no longer be updated.
  3. If you are linking to any part of the help desk on your website, that link will no longer work once the site is archived.
    1. We are happy to provide you with an updated link. Please feel free to contact us.

If you have any questions or concerns about this change please feel free contact us.

Network Maintenance this Sunday (2/28/16)

Posted on February 25th, 2016 by Help Desk

Sunday morning (2/28/16), from 7:00am to 11:00am, we will be performing maintenance on the campus Internet connection. This maintenance is necessary to test our Internet failover system, which is required in the event that our primary Internet connection is disabled. During this time, there will be brief outages in Internet service.

These outages will affect the following services intermittently from 7:00am to 11:00am:

  • All UCCS websites will be unavailable intermittently (from off campus)
  • Authentication into
    • myUCCS Portal
    • Blackboard
    • Student Email
    • Faculty and Staff email (from off campus – affects both Exchange and OWA)
    • VPN

If you are trying to access any UCCS IT resources during this time, please wait for 15 minutes and try again.

Mediasite videos may be briefly unavailable sometime between 5 PM to 7 PM on February 19 while servers reboot for maintenance. If you are unable to play a video during this time frame, please wait 10 minutes and try to play the video again. This outage will only affect videos. No other systems are affected by this outage.

Emergency Maintenance:

Blackboard may be unavailable on Friday, February 12 from 1:30 a.m. until 3:30 a.m. MT due to system maintenance. Please plan your work around this time accordingly.

Mobile Printing Maintenance

Posted on January 28th, 2016 by Help Desk

On Thursday, January 29th 2016, we will be upgrading our mobile printing service. Between the hours of 7:00am and 8:00am mobile printing will not be available.

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