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The active alerts on campus are as follows:

Email Migration Starting Today!

Posted on February 17th, 2017 by Help Desk

Starting today (2/17/17) at 1:00PM we will begin the email migration for those users who received a notification from us this week. Updates and other information can be found here: http://www.uccs.edu/o365project/index/info.html

Users who did not receive a notification from us about the move, can still access their email online by browsing to the UCCS Homepage then clicking “Log In”, and choosing “Faculty and Staff Email” as well as their desktop Outlook application.

Users who received a notification from us about the move can access their email online by browsing to the UCCS Homepage then clicking “Log In”, and choosing “Office 365 Email” as well as within their desktop Outlook application.

Please let us know if you have any questions.

Portal Maintenance Sunday (2/19/2017) 4:00 am – 6:00 pm

Posted on February 16th, 2017 by Help Desk

This coming Sunday (2/19/2017) between 4:00 am – 6:00 pm, there will be multiple portal services unavailable while University Information Systems (UIS) is performing maintenance on several systems. Below is a brief summary of the maintenance schedule.

All portals including, but not limited to the following will be unavailable on February 19th between the hours of 4:00am and 6:00pm:

  • Student, Employee and Faculty Portals (my.uccs.edu)
  • Campus Solutions
  • HR and Finance Systems
  • DARS
  • Singularity (Document Management)
  • Cognos
  • Concur
  • CU Marketplace
  • Skillsoft

UCCS specific resources will remain available during the outage. These resources include the following:

  • Blackboard
  • Student Email
  • Staff and Faculty Email
  • Library
  • VPN
  • Computer Labs

Service Restored: myUCCS Portal

Posted on February 3rd, 2017 by Help Desk

Update: UIS has identified the problem and has restored service to the myUCCS Portal.

Please let us know if you continue to experience any issues with the myUCCS portal.


 

We are aware of an issue with the myUCCS Portal.

IMPACT:

Users experience slow login times and errors loading content.

UIS (University Information Systems) is aware of this issue and is working to restore service. We will send an update when we know more information.

 

Resolved: Partial Service Interruption: MyUCCS Portal

Posted on January 26th, 2017 by Help Desk

Update: UIS has resolved this issue. Users can now access the portal on touchscreen devices in Chrome.

Please let us know if you encounter any other issues with the myUCCS portal.


We are aware of an issue affecting the MyUCCS Portal for Students, Faculty, and Staff.

IMPACT:

When logging into the portal using the Google Chrome browser on some touchscreen laptops or Android devices, users may encounter a 2+ minute delay (just a white screen) or an unresponsive browser.

WORKAROUND:

Users should use Firefox, Internet Explorer, or Microsoft Edge when logging into the Portal. Note: Apple devices are unaffected.

We will update the campus when UIS (University Information Systems) has implemented a fix for this issue.

Restored- Service Outage: Starfish

Posted on January 18th, 2017 by Help Desk

Update 1/23/17 11:21AM- Starfish authentication has been restored and is functioning.

Update: 1/19/17 11:54AM- Starfish authentication remains down. We will continue to update the campus as we have more information.


We are aware of an issue affecting the Starfish Early Alert System.

Symptoms: After users sign into Starfish, they receive the following error: HTTP Status 401 – Authentication Failed: Error validating SAML message.

Workaround: Users with instructor access in Blackboard can sign into Starfish by clicking on “Starfish Early Alerts” located in the sidebar on the left side of the page.

We are currently working on a resolution and will update the campus when we have more information.

 

 

This Friday  (1/6/17), between 10:00am to 1:00pm we will be performing maintenance on the authentication system for Student email as well as other services listed below. During this time you may not be able to sign into these resources for up to 10 minutes at a time as we perform maintenance. If you are already signed into these resources, you should not be affected.

The intermittent outage will affect your ability to sign into some resources from on campus or off campus including:

  • Student Email (Office 365)
  • OrgSync
  • Jabber
  • WebEx
  • Starfish
  • TeamDynamix

The following services will not be affected:

  • Blackboard
  • Staff and Faculty Email (Exchange)
  • uccs.edu Portal login for all users.
  • VPN
  • Computer Labs

If you are trying to access any UCCS IT resources during this time, and are unable to do so, please wait and try again after 1:00pm.

Portal Maintenance Sunday (1/8/2017) 4:00 am – 10:00 am

Posted on January 3rd, 2017 by Help Desk

This coming Sunday (1/8/2017) between 4:00 am – 10:00 am, there will be multiple portal services unavailable while University Information Systems (UIS) is performing maintenance on several systems. Below is a brief summary of the maintenance schedule.

All portals including, but not limited to the following will be unavailable on January 8th between the hours of 4:00am and 10:00am:

  • Student, Employee and Faculty Portals (my.uccs.edu)
  • Campus Solutions
  • HR and Finance Systems
  • DARS
  • Singularity (Document Management)
  • Cognos
  • Concur
  • CU Marketplace
  • Skillsoft

UCCS specific resources will remain available during the outage. These resources include the following:

  • Blackboard
  • Student Email
  • Staff and Faculty Email
  • Library
  • VPN
  • Computer Labs

Completed: Blackboard Upgrade with downtime Monday, December 26

Posted on December 21st, 2016 by Help Desk

This has been completed. Thank you for your patience.
Blackboard may be intermittently unavailable starting Monday, December 26. Bug fixes and other updates will be applied during this time. Please use caution and avoid using Blackboard during this time. This post will be updated when the upgrade is complete.

Resolved – Partial Portal Outage

Posted on December 16th, 2016 by Help Desk

We are aware of an issue that is preventing any user from accessing the UCCS portal from a mobile browser (Safari, Chrome, or any other built in web browser).

Impact:

Students, Faculty, and Staff are unable to access the Portal. After signing in, they receive the following error:

An error has occurred that has stopped this transaction from continuing.

This issue is affecting iOS and Android devices.

Work Around:

Please log into the Portal on a full desktop or laptop browser.

UIS (University Information Systems) is aware of the issue and is working towards a resolution. We will update the campus as we have more information.

 

As you may have noticed this morning, your inbox was suddenly filled with emails that may have been missing since yesterday afternoon. Some of these emails may also have a subject of “Delivery Delayed: [Subject of previously sent email]”. This behavior is due to one of our Exchange servers failing to consistently deliver mail. The results were sporadic and caused inconsistent mail delivery across all Exchange accounts.

If you see “Delivery Delayed: [Subject]” please note that these emails will be delivered as Exchange works through its queue. You will not have to resend the original email. These messages are fine to delete and you will not need to take action on them.  The underlying issue has been resolved and you should not experience any more issues with mail delivery.

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