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The active alerts on campus are as follows:

Portal Maintenance Sunday (7/24/2016) 6:00 am – 6:00 pm

Posted on July 22nd, 2016 by Help Desk

This Sunday (7/24/2016) from 6:00 am – 6:00 pm, there will be multiple portal services unavailable while University Information Systems (UIS) is performing maintenance on several systems. This maintenance will increase reliability and efficiency.  Below is a brief summary of the maintenance schedule.

All portals including, but not limited to the following will be unavailable on July 24th between the hours of 6:00am and 6:00pm: 

·         Student, Employee and Faculty Portals (My.uccs.edu)

·         Campus Solutions

·         HR and Finance Systems

·         DARS

·         Singularity (Document Management)

·         Cognos

·         Concur

·         CU Marketplace

·         Skillsoft

UCCS specific resources will remain available during the outage. These resources include the following:

·         Blackboard

·         Student Email

·         Staff and Faculty Email

·         Library

·         VPN

·         Computer Labs

Skillsoft Outage Saturday (7-23-2016) 4:00 am – 4:00 pm

Posted on July 22nd, 2016 by Help Desk

This Saturday (7-23-2016) from 4:00 am to 4:00 pm, the vendor Skillsoft is performing maintenance. During this time, all Skillsoft courses will be unavailable. No other services should be affected.

Service Outage – Proofpoint Spam Filter

Posted on July 13th, 2016 by Help Desk

The server which controls our spam filters will be undergoing maintenance from 10:00pm to 2:00am this evening, July 13th, due to an unexpected system problem.

During this outage you will be unable to release email quarantined by the spam filters or manage your email whitelists. This outage will not affect the normal flow of email and any emails that you need to release will be available for release again once the maintenance is completed.

                Tomorrow evening (7/13/2016), the wireless network will be receiving maintenance between the hours of 11:30pm and 12:00am. During this time, wireless access will experience intermittent outages. We expect the maintenance to be completed, and wireless to be available, by 12:00am Thursday morning.  

Update to the Faculty Tab

Posted on June 22nd, 2016 by Help Desk

The MyUCCS portal faculty tab is getting a much needed facelift! Starting tomorrow, June 23rd, you will see a new interface for the faculty tab. All of the links have moved to the left and the right has been populated with a schedule and the academic calendar. The following screen shots give a little sneak peek into the faculty tab’s new look and feel.

 

FacTab1

FacTab2

 

Service Restored – Faculty and Staff Email

Posted on June 14th, 2016 by Help Desk

Update 7:13pm 6/14/16: 

Faculty and Staff email is now restored.

Update 6:06pm 6/14/16:

Accessing the Outlook Web App from the “Faculty and Staff Email” link on uccs.edu has been resolved.

Update 5:48pm 6/14/16:

The issue has been resolved for those connecting through the Outlook desktop applications and phone apps. We are continuing to work on restoring the Outlook Web Application (OWA).

 

Orignial Post:  

We are aware of an issue affecting Faculty and Staff email.

CURRENT SYMPTOMS:

After logging into the faculty and staff email through the web application, users are receiving a error that states “Something went wrong” followed by diagnostic data.

Connections through Outlook will read as disconnected in the bottom right hand of the Outlook window.

We are currently working on this issue and we will notify the campus with additional information as it becomes available.

Emergency Maintenance:

Blackboard may be unavailable on Friday June 17 from 12:30 a.m. until 4:30 a.m. MT. for needed maintenance and upgrades. Please plan your work around this time accordingly.

Update (6/9/2016) 9:34pm: 

The maintenance has been completed and all services have been restored. If you are having issues using any UCCS service please contact us. Methods of contact can be found at www.uccs.edu/it/get-help.html.

Update (6/9/2016) 6:58pm: 
To ensure the stability of our services, we will be extending the maintenance window on the items listed in the “Additionally, from 4pm-6pm the following services may be unavailable” section below. The maintenance window for these services has been extended to 10pm.

Update (6/9/16) 6:12pm: 
We are currently working to bring up the services listed under the “Additionally, from 4pm-6pm the following services may be unavailable” section below. Please wait to use these services until we have announced they are available again.

Original Post:

This Thursday (6/9/16), from 4pm to 12am, we will be performing maintenance on the El Pomar building. This maintenance is necessary to finalize the installation of a generator to El Pomar, which will provide stable power to IT resources.

During the entire maintenance window, the following services will be unavailable:

  • Library.uccs.edu
  • Photography.uccs.edu
  • Fax machines
  • ENT ATMs
  • Website publishing (in Ingeniux)
  • Telepresence

 

Additionally, from 4pm-6pm 10pm the following services may be unavailable:

  • Campus websites excluding the homepage (www.uccs.edu)
  • Archibus server
  • WordPress hosting
  • Dining services
  • Caterease
  • Early Alert
  • UC Events
  • Libproxy
  • Pawprints Lab Printing
  • Bosscars – parking application
  • Filelocker
  • PGP encryption server
  • 1Card and Oneweb servers
  • Pastperfect
  • Ps-Arms
  • Lists server
  • Cherwell
  • Faxing

Resources that will remain available during the outage:

  • Campus home page
  • Blackboard logins
  • My UCCS Portal
  • Account maintenance
  • Lab Computers
  • Email
  • VPN
  • Wireless Network (Wireless across campus may be unavailable for 15 minutes while services move to our secondary data center.)
  • Internet Access
  • Office 365 applications (Word Online, PowerPoint Online, Excel Online)

Service Interruption – Network Connectivity

Posted on June 8th, 2016 by Help Desk

Update 1:35pm 6/8/2016:

We have identified the root cause of our network connectivity issues and have applied a fix. Devices should be connecting to the network (both wireless and wired connections) at this time. If you are continuing to have issues, please restart your device. If this does not fix your connection please contact us.

Original Post:

We are aware of an issue with affecting network connectivity.

CURRENT SYMPTOMS:

Devices connecting to the UCCS network (wireless and  wired connections) may not receive an IP address. This causes the device to fail to connect to network resources and/or the Internet.

We are currently working on this issue and we will notify the campus with additional information as it becomes available.

Emergency Maintenance:

Blackboard may be unavailable on Friday June 10, from 12:30 a.m. until 4:30 a.m. MT. due to needed updates and maintenance. Please schedule your work around this time accordingly.

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