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The active alerts on campus are as follows:

Faculty/Students using Canvas or BlackBoard (Waitlisted Students)

Posted on January 22nd, 2018 by Help Desk

We have found an issue with waitlisted students appearing in Blackboard and Canvas classes. These students are not officially enrolled in the class.

Students: Please check your myUCCS portal to confirm if you are still waitlisted or not.

Faculty: Please check the Faculty Center within the myUCCS portal and review the class roster to confirm enrolled and waitlisted students.

We are working to resolve the issue and plan to have waitlisted students removed from both Blackboard and Canvas classes by tomorrow morning (1/23/2018).

Please let us know if you have any questions.

Multifactor Authentication Activation

Posted on January 17th, 2018 by Help Desk

The Office of Information Technology (OIT) is excited to deliver a new technology to help protect Students, Faculty, and Staff from Email attacks.

What’s happening:

All students will have the new Multi-Factor Authentication (MFA) turned on for their accounts on January 29th. MFA will provide an additional layer of security by requiring a second authentication method such as a text or phone call. Following the initial verification, you may be prompted when MFA identifies a high-risk activity such as: a new device, unfamiliar IP address, impossible travel, or compromised credentials.

 When is this happening:

Starting 1/29/2018 we will be activating the service for you.

Why is this happening:

Email attacks are becoming more prevalent and disruptive to UCCS. As result, OIT is implementing MFA which will work to help protect users from unauthorized access using compromised credentials.

What you need to do:

You don’t have to do anything to turn on the service as MFA works in the Cloud to protect your account, but you will have to register your security verification method by following the below instructions when prompted:

  • Following activation on January 29th, you will be prompted to add additional security verification, please click the “Set it up now” button to begin adding a security verification.
  • You will be prompted to add an additional security verification of: Authentication phone, Office Phone, or Authenticator App. Following your selection and entering your authentication information click next. Authentication Phone is the preferred verification mode
  • If you chose a phone option, you will then be sent a text or call based on your preference. Please enter the message you received via text or follow the voice prompt when you receive call.
    • Following a successful verification, you will have setup verification and gained access.
  • If you have unreliable cell phone service you may choose Authenticator App as your verification process. Please use the following instruction to verify: Get started with the Microsoft Authenticator app

Once again, we are very excited to be providing a higher level of security to our campus!

Portal Maintenance Thursday (1/18/2018) 6:00pm – 9:00 pm

Posted on January 17th, 2018 by Help Desk

This coming Thursday (1/18/2018) between 6:00 pm – 9:00 pm, multiple portal services unavailable while University Information Systems (UIS) is performing maintenance on several systems. Below is a brief summary of the maintenance schedule.

The following portals will be unavailable on January 18th between the hours of 6:00pm and 9:00pm:

  • CU Careers- Recruiting
  • HCM

The following links within the portal will also be unavailable during the maintenance window:

  • All tiles
  • Benefits and Wellness tab
  • Business Tools Tab – CU Careers- Recruiting, Finance, HCM, and Voluntary Fiscal Assessment
  • My Info and Pay tab
  • My Leave

Note: A limited CU Resources portal page will be made available to allow access to unaffected applications. Please note that the limited portal page will look different to the standard portal page with tiles.

UCCS and Portal resources that will remain available during the outage include the following:

  • Concur
  • DATC
  • CU Marketplace
  • Skillsoft and Lynda.com
  • CU-Data
  • Partial Employee, and Faculty Portals
  • Campus Solutions
  • Blackboard and Canvas
  • UCCS Email
  • UCCS-Wireless, UCCS-Guest, and wired networks
  • Library
  • VPN

Computer Labs

Emergency Maintenance: Logon System

Posted on January 4th, 2018 by Help Desk

Dear UCCS Students, Staff, and Faculty,
The logon system for some UCCS services will be undergoing emergency maintenance tonight from 9:00 PM – 10:00 PM.

IMPACT:
Users may be unable to access several UCCS services during the maintenance window, including, but not limited to:

• Office 365
• Self Service Password Reset
• Canvas
• Mountain Lion Connect
• Cisco WebEx
• UCCS Parking Portal

If you are unable to access the above services during this time, please try again after the maintenance window. If you continue to experience issues with any of these services after the maintenance window, please let us know.

Completed: Blackboard Maintenance (1/3/2018)

Posted on January 3rd, 2018 by Help Desk

Blackboard will be undergoing maintenance and be unavailable tonight from 8:00PM (1/3/2018) until 5:00AM (1/4/2018).

If you are unable to access Blackboard during this time, please try again after the maintenance window. If you continue to experience issues with this service after the maintenance window, please let us know.

Update: Unexpected Service Outage: Logon System

Posted on January 3rd, 2018 by Help Desk

Update: 4:07PM- The issue with the logon system has been resolved. Please let us know if you continue to experience issues with this service.


We are aware of an issue with the logon system for some UCCS services.

IMPACT:

When trying to login to the affected services, the username and password fields are missing. The affected services include, but are not limited to:

  • Office 365
  • Canvas
  • Mountain Lion Connect
  • Cisco WebEx
  • UCCS Parking Portal

We have no workaround at this time, but we will update the campus when we have more information.

Portal Maintenance Sunday (1/7/2018) 6:00am – 10:00 pm

Posted on January 3rd, 2018 by Help Desk

This coming Sunday (1/7/2018) between 6:00 am – 10:00 pm all Portal services will be unavailable while University Information Systems (UIS) is performing maintenance on several systems. Below is a brief summary of the maintenance schedule.

All Portal services including, but not limited to the following will be unavailable on January 7th between the hours of 6:00 am and 10:00 pm:

  • Student, Employee and Faculty Portals (My.uccs.edu)
  • Campus Solutions
  • HR and Finance Systems
  • DARS
  • Singularity
  • CU Data
  • Cognos
  • Concur
  • CU Marketplace
  • Skillsoft
  • Lynda.com

UCCS specific resources will remain available during the outage. These resources include the following:

  • Blackboard and Canvas
  • UCCS Email
  • VPN
  • Computer Labs
  • UCCS-Wireless, UCCS-Guest, and wired networks

Outage information, status updates, and more about OIT Services can always be found at uccs.info

Unexpected Service Outage- Authentication

Posted on December 27th, 2017 by Help Desk

As of the end of business on 12/27, there are two services that are inaccessible:

  • Starfish
  • Faculty Textbook Adoptions (Sidewalk)

If you have any questions please leave us a voicemail at 719-255-3536 or email us at helpdesk@uccs.edu.

Update- Unexpected Outage: Authentication Issues

Posted on December 27th, 2017 by Help Desk

Updates as of 3pm: Cisco WebEx is now available. Please contact us if you continue to have issues.

Update as of 2pm: The UCCS Parking Portal is now available. Please contact us at 719-255-3536 if you continue to experience any issues.

We are aware of several outages over the course of this break:

  • Canvas 12/26 (approximately 7am-5pm)
  • Cisco WebEx 12/27 (available as of 3pm)
  • Starfish (ongoing)
  • UCCS Parking Portal 12/27 (available as of 2pm)

IMPACT:

Users are unable to login to the some of the programs listed above.

WORKAROUND:

We do not have a work around at this time.

We are currently working on these issues and we will send another update as information becomes available.

Update- Unexpected Service Outage: Columbia Server

Posted on December 19th, 2017 by Help Desk

Update as of 8:30am: The Columbia Server is back up, and all \\columbia\dept Folder should be accessible. Please contact us at 719-255-3536 if you continue to experience any issues.

We are aware of an issue with the Columbia Departmental Server.

IMPACT:

When trying to reach \\columbia\dept, the Dept Folder is not available.

We have no workaround at this time, but we will update campus when we have more information.

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