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The active alerts on campus are as follows:

Portal Maintenance Sunday (8-2-2015) from 6:00am to 10:00am

Posted on July 29th, 2015 by Help Desk

This Sunday (8-2-2015), from 6:00 am to 10:00am, there will be multiple portal services unavailable while University Information Systems (UIS) is performing maintenance on several systems. Below is a brief summary of the maintenance schedule.

All portals including, but not limited to the following will be unavailable on June 7th between the hours of 6:00am and 10:00am:

  • Student, Employee and Faculty Portals (My.uccs.edu)
  • Campus Solutions
  • HR and Finance Systems
  • DARS
  • Singularity (Document Management)
  • Cognos
  • Concur
  • CU Marketplace
  • Skillsoft

 

UCCS specific resources will remain available during the outage. These resources include the following:

  • Blackboard
  • Student Email
  • Staff and Faculty Email
  • Library
  • VPN
  • Computer Labs

Windows 10

Posted on July 29th, 2015 by Help Desk

Today is the release of Microsoft’s newest operating system, Windows 10. We understand that many of our faculty and staff are interested in moving to this new system. At this time, the IT Department is waiting for our fully licensed version of Windows 10 in order to begin testing our release for faculty and staff images. Once testing has completed, and we have an upgrade plan in place, we will begin releasing the option to upgrade the computers across campus.

 

Please note that this email is only referring to the faculty and staff computers for office use. Our lab machines require a different set of testing and will require more communication with our faculty prior to release.

Possible Email Issue

Posted on July 24th, 2015 by Help Desk

On Thursday several people fell for a phishing scam delivered through an email message. The attackers used those compromised accounts to send out hundreds of thousands of spam messages from our email servers.  As a result of this, other institutions, organizations, and companies have blocked our email communications temporarily.  We are working to resolve this issue as soon as possible, however it may take several days for our email to flow normally.

It is important to remember that UCCS IT will NEVER ask for your UCCS credentials in an email message.  Make sure you follow safe browsing practices and only enter your UCCS credentials on legitimate CU and UCCS websites.  You can find more information on how to identify legitimate CU and UCCS websites at the follow webpage: http://www.uccs.edu/itsecure/campus-and-general-resources/how-to-identify-a-real-uccs-login-page.html

 

Additionally, a guide to help identify phishing emails is available at this webpage: http://www.uccs.edu/itsecure/computing-and-student-resources/phishing.html

 

If you need guidance with identifying phishing messages, or believe you may have fallen for this phishing message, please call IT Security at x3211 or the IT Help Desk at x3536.

Network Resource Outage Resolved

Posted on July 21st, 2015 by Help Desk

We experienced an outage today (7/21/2015) that caused network resources, such as network drives, to become unavailable. We have discovered the root cause of the issue and applied the necessary fixes to restore these services. If you are still having issues in regards to this outage, please contact us at 719-255-3536.

Internet Link Maintenance Tuesday (7/21/2015)

Posted on July 17th, 2015 by Help Desk

The Colorado Department of Transportation (CDoT) will be performing maintenance on our primary Internet link on Tuesday (7/21/2015). Maintenance will begin at 9:00am and is expected to be completed by 4:00pm. During this time we will be working on our backup link.

Please limit streaming of music and video and do not use internet bandwidth tests during this outage.  These services consume large amounts of data and significantly impact bandwidth.

We will update the campus with any additional information as it becomes available.

Portal Maintenance Sunday 7/19/2015

Posted on July 8th, 2015 by Help Desk

On Sunday (7/19/2015), between the hours of 7:00am and 9:00am, the myUCCSPortal will be undergoing maintenance. During this time, users may experience small windows of time (5 to 10 minutes) where they are unable to log in. If you experience issues logging into the portal during this maintenance window, please wait 5 minutes and try again.

Search and Phone Directory experiencing issues

Posted on July 2nd, 2015 by Help Desk

We are currently experiencing an issue with our search and phone directory services on www.uccs.edu . Users may find that they receive a “Service Temporarily Unavailable” error, or an unformatted page, when trying to search our website. We are working on the problem and will update as we determine the root cause.

 

Update:

Searching and Phone Directory services are now working as expected.

Phone Maintenance this Friday (6/26/15) to Saturday (6/27/15)

Posted on June 25th, 2015 by Help Desk

This Friday (6/26/2015), at 6:00pm, we will begin performing upgrades on the phone system. This work will continue until 8:00pm on Saturday (6/27/2015). During this time, users may experience brief, intermittent outages. If you have any questions about this upgrade window please contact us at 719-255-3536.

Internet Connection Currently on Backup Link

Posted on June 25th, 2015 by Help Desk

Our primary Internet connection is currently experiencing an outage. During this time, we will be running on a backup link which has reduced bandwidth. You may notice slowness, or a lack of responsiveness, while accessing Internet sites or university resources.

Please limit streaming of music and video and do not use internet bandwidth tests during this outage.  These services consume large amounts of data and significantly impact bandwidth.

We will update the campus with any additional information as it becomes available.

 

Exchange is getting an Upgrade

Posted on June 24th, 2015 by Help Desk

Beginning June 29th, 2015 our Exchange server will be upgrading from its current version to 2013. This upgrade will allow more integration with services as we move forward. Most of the changes will not be noticeable to our end users as your desktop Outlook installations will continue to look and work the same. Those of you accessing Exchange from the Outlook Web App at https://exchange.uccs.edu will see graphical differences to the interface. As we move forward with our upgrade plan we will provide you with additional information about these changes.

 

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