show/hide active alerts

The active alerts on campus are as follows:

Changes to UCCS Account Recovery Tomorrow Morning (11/15/17)

Posted on November 14th, 2017 by Help Desk

We are happy to announce a new Account Recovery System. This new system will allow for a simpler password update procedure as well as a more streamlined “forgot my password” process.

There are several changes that we would like to make you aware of:

  • Starting tomorrow morning, November 15th, you will be prompted for account recovery options when you log into the Outlook Web Application, Office 365 Online, Canvas, and select web applications. The system will require you to provide an alternative email address, phone number, or both as an extra recovery option. This information will only be used to help you update, reset, or recover a lost password.
    • You will not be prompted again for this information for 365 days if you provide the requested information.
    • If you do not provide the requested information, you will be prompted for this information every time you sign in until the information is provided.
    • More information about this process can be found here: https://kb.uccs.edu/x/pIALAQ
  • All password updates, resets, and lost password recovery links will continue to be located on our Account Recovery Page. This page can be located by browsing to https://www.uccs.edu, clicking on “Log In”, then selecting “Account Help”.
  • Information on how to update your password or recover your account can be found here: https://kb.uccs.edu/x/lYALAQ

Part of this project is to re-brand the login page that is used for the Outlook Web App, Office 365, Canvas, and many other web applications. The new page will now show a more familiar landmark on campus, the El Pomar Center Clock Tower.

This weekend (6 pm Saturday, Nov. 18 – 6 pm Sunday, Nov. 19, 2017) all portal services will be unavailable while University Information Systems (UIS) is performing maintenance on several systems. Below is a brief summary of the maintenance schedule.

All portal services including, but not limited to the following will be unavailable during a 24 hour window, 6 pm Saturday, Nov. 18 – 6 pm Sunday, Nov. 19, 2017:

  • Student, Employee and Faculty Portals (my.uccs.edu)
  • Campus Solutions
  • HR and Finance Systems
  • DARS
  • Singularity
  • CU Data
  • Cognos
  • Concur
  • CU Marketplace
  • Skillsoft
  • Lynda.com

UCCS specific resources will remain available during the outage. These resources include the following:

  • Blackboard
  • Student Email
  • Staff and Faculty Email
  • Library
  • VPN
  • Computer Labs
  • UCCS-Wireless, UCCS-Guest, and wired networks

Service Partial Outage – www.uccs.edu

Posted on November 7th, 2017 by Help Desk

We did experience a brief outage where users could not access the UCCS homepage, www.uccs.edu. It is up and running, so if you continue to experience issues please contact us at https://www.uccs.edu/oit/get-help.

Update: Unexpected Service Outage: myUCCS Portal

Posted on November 1st, 2017 by Help Desk

Update:

UIS has informed us that the myUCCS Portal service has been restored. Please log into the Portal and let us know if you continue to experience any issues with this service.


 

We are aware of an issue with the myUCCS portal.

IMPACT:

Users are unable to access the myUCCS login page.

WORKAROUND:
There is no known workaround at this time.

University Information Systems (UIS) is aware of the issue and are working to determine the root cause of the issue. We will update the campus as more information becomes available.

NOTE:

UCCS specific resources such as BlackBoard, Canvas, UCCS Email, VPN, and computer labs are still available.

Portal Maintenance Sunday (10/29/2017) from 6:00am to 10:00am

Posted on October 27th, 2017 by Help Desk

This Sunday (10/29/2017), from 6:00am to 10:00am, there will be multiple portal services unavailable while University Information Systems (UIS) is performing maintenance on several systems. Below is a brief summary of the maintenance schedule.

All portals including, but not limited to the following will be unavailable on October 29th between the hours of 6:00am and 10:00am:

  • Student, Employee and Faculty Portals (My.uccs.edu)
  • Campus Solutions
  • HR and Finance Systems
  • DARS
  • Singularity
  • CU Data
  • Cognos
  • Concur
  • CU Marketplace
  • Skillsoft
  • Lynda.com

UCCS specific resources will remain available during the outage. These resources include the following:

  • Blackboard
  • Student Email
  • Staff and Faculty Email
  • Library
  • VPN
  • Computer Labs

Resolved: Unexpected System Interruptions

Posted on October 24th, 2017 by Help Desk

Update 10/25/17 8:10AM: We have received confirmation that these issues have been resolved. Please let us know if you continue to experience issues with any of our services.


 

We are aware of several interruptions while trying to access UCCS resources from off campus.

  • VPN Connection
  • Mailing lists (Faculty-l, Staff-l, etc)
  • Access to UCCS.edu
  • BlackBoard
  • myUCCS Portal

WORKAROUND:

For Portal access, browse to my.cu.edu, then click on UCCS.

This appears to be an issue with certain internet providers including Comcast, AT&T, Sprint, and more.

We will update the campus when we have more information.

Service Interruption: Ingeniux

Posted on October 23rd, 2017 by Help Desk

 

Update: This issue has been resolved. Users should be able to log into Ingeniux. Please let us know if you continue to experience issues with this service.


 

We are experiencing an interruption with our CMS: Ingeniux.

IMPACT:

Users are currently unable to log into Ingeniux. When users attempt to sign in, the page reloads the sign in page.

WORKAROUND:

There is no workaround available at this time.

We are looking into this issue and will update this page as additional information becomes available.

UCCS OIT Knowledge Base Maintenance

Posted on October 13th, 2017 by Help Desk

This evening (10/13/17) we will be performing maintenance on our Knowledge Base (kb.uccs.edu) from 10:00pm-10:30pm. During that time the service may be intermittently unavailable.

Please let us know if you experience any issues with this service after this maintenance.

Service Outage: OIT Self Service Portal

Posted on October 9th, 2017 by Help Desk

We are aware of an issue with our online Self Service Password Reset Portal as well as our Self Service Portal (https://ithelp.uccs.edu/CherwellPortal/IT). During this outage, please submit any requests to us via email (helpdesk@uccs.edu) or over the phone (719-255-3536). We will update this page when we have a status update.

UCCS Knowledge Base Maintenance

Posted on September 29th, 2017 by Help Desk

The UCCS Knowledge Base will be down from 3:30pm to 4:00pm on Monday, October 2nd for maintenance.

Copyright © 2009 . Theme by THAT Agency powered by WordPress.