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The active alerts on campus are as follows:

Beginning this Saturday, July 26th at 6:00 pm and lasting until Sunday, July 27th at 6:00 pm the employee and student portals will be unavailable for all CU campuses. Maintenance webpages will replace normal login pages informing the campus the sites are down for maintenance.

 

Please be sure to complete all work within the portals before 6:00 pm on Saturday!

Submit your IT Lab Software Requests for Fall 2014

Posted on July 21st, 2014 by Help Desk

The IT department would like to invite you to review the software being offered as part of the IT Lab image here on campus, and remind you to submit your requests for new software before the Fall semester begins.

 

Please take a moment to review the current list of software here:  http://www.uccs.edu/epccomputing/computers.html

 

If you would like to request new software for your class or coursework, please complete the “Computer Labs Software Request” Form available at the UCCS IT Self-Service Portal:  https://ithelp.uccs.edu/CherwellPortal/SelfService

 

If you would like to know more about academic software being offered through the CU system, please visit the CU Site License website:  http://www.colorado.edu/oit/software-hardware/site-licenses.

 

Service Restored – Incoming and Outgoing Calls

Posted on July 9th, 2014 by Help Desk

UPDATE 5:20 PM

Repair crews are still actively working to identify all of the lines impacted by the cut. At this time we do not have an estimate on when phone service will be restored.

UPDATE :150 PM

Upon further investigation we have discovered that the phone lines into the campus have been cut near the Family Development Center. Century Link (the campus phone provider) has been notified and they are dispatching a repair crew. Repairs may take several hours and we anticipate that phone calls and faxes into and out of the campus will be unavailable the remainder of the day.

 

Please note that 4 digit extension dialing within campus is fully functional.

1:30 PM

At this time we are experiencing a service outage for all campus phones. Calls being made from the campus to an external number as well as external numbers calling in are currently not connecting. We are in contact with our service vendor on the issue. We do not have an estimated up time as of now. We will update the campus with additional information as it becomes available.

Internal calls should not be affected by this outage.

Portal Maintenance this Sunday, June 22nd 6:00 am – 6:00 pm

Posted on June 19th, 2014 by Help Desk

This Sunday, June 22nd from 6:00 am until 6:00 pm the employee and student portals will be unavailable for all CU campuses. Maintenance webpages will replace normal login pages informing the campus the sites are down for maintenance. 

 

If you would like additional information on the maintenance the full notification is listed below.

 

Thank you,

 

UCCS IT Help Desk

helpdesk@uccs.edu

719-255-3536

www.uccs.edu/helpdesk

 

System Status and Alerts:  www.uccs.info

 

 

—–Original Message—–

Subject: CU Alert: UIS Service Maintenance for Production Systems – Sunday, June 22

 

Impact: All enterprise production applications are unavailable 6:00 a.m. to 6:00 p.m. Sunday, June 22, excluding the following:

 

Email | MS Communicator | 1800 Grant Phones

 

In addition to regularly scheduled server maintenance:

- Windows servers will receive OS patching

- Additional changes will be made to Portal and HR to support the future go-live of Multi-Factor Authentication

 

Timing: 6:00 a.m. to 6:00 p.m. Sunday, June 22, 2014

 

Refer to the Business Calendar for future maintenance window dates and times at https://sharepoint.cu.edu/sites/CUSYS/UIS/calendar/Lists/Business%20Calendar/calendar.aspx

 

For more information about UIS services, refer to the UIS Service Catalog at:

https://www.cu.edu/uis/service-catalog

 

Thank you for your cooperation as we complete this necessary maintenance work.

 

UIS Service Desk

University of Colorado, University Information Systems

Planned Server Maintenance on Brain.uccs.edu

Posted on June 18th, 2014 by Help Desk

Brain.uccs.edu will be unavailable tonight (6/18/2014) from 11:00 pm until 11:30 pm, for planned server maintenance.  During this time the following services will be unavailable:

·         SSH Shell Access

·         SCP

·         SFTP

·         FTP

The issue below should be resolved. Please contact the Helpdesk if you are still having problems seeing your courses in Blackboard.

 

We are currently working on the issue, but some students are temporarily unable to see their courses in Blackboard. No work in these courses will be affected.

Beginning tonight, June 5th at 10:00 pm and lasting until Friday, June 6th at 12:00 pm the campus will be running on our backup Internet link which has reduced bandwidth. You may notice slowness while accessing Internet sites or university resources such as the myUCCS portals. During this time, repairs will be made to a major fiber optic cut along Interstate 25 in Denver.

 

Our primary connection should be available by 12:00 pm Friday the 6th. During this time please limit the use of internet bandwidth tests and streaming video sites such as Netflix, YouTube and MediSite. These tests and websites will consume the limited available bandwidth and significantly impact everyone’s ability to access and work within the portals.

This Sunday (June 8th) from 4:00 am until 12:00 pm the employee and student portals will be unavailable for all CU campuses. Maintenance webpages will replace normal login pages informing the campus the sites are down for maintenance.  The following systems will be available and accessible via the maintenance webpages; HRMS, FIN, Reporting, eRA and My.Leave.

 

If you would like additional information on the maintenance the full notification is listed below.

 

—–Original Message—–

From: UIS Communications [mailto:cusys@getrave.com]

Sent: June 04, 2014 9:50 AM

Subject: CU ALERT: UIS Service Maintenance Correction for Portal, Campus Solutions for Sunday, June 8, 2014 – My.Leave and CRM

 

Subject: CU ALERT: UIS Service Maintenance Correction for Portal, Campus Solutions for Sunday, June 8, 2014 – My.Leave and CRM

 

DESCRIPTION: Correction to UIS implementation of required upgrades and regulatory updates for My.Leave and CRM. CRM is unavailable and My.Leave is available through direct access from outage pages.

 

Scheduled maintenance includes the following enterprise services:

 

Campus Solutions | Enterprise Portal | Integration Gateway

 

The following tasks are included in the maintenance window:

 

- Oracle patches for Campus Solutions (Bundle 33, Enterprise Component/Common Application Bundles)

- Oracle PeopleTools patch for Campus Solutions, Portal/Interaction Hub and Integration Gateway

- CU code migrations (retrofits for CU customizations, cleanup/inactivation of unused Integration Broker objects, code to support future go-live of mobile application, and updated security for new components)

 

IMPACT: These applications will be unavailable during the maintenance window:

 

Campus Solutions | Enterprise Portal | Integration Gateway | CRM |DARS | OAO | Parchment | Document Management | Concur | CU Marketplace

 

Enterprise systems that will remain available through direct access from outage pages only include:

 

HRMS| FIN | Cognos/CU Reporting | eRA | My.Leave

 

Unaffected applications include:

 

Email | cutransfer.cu.edu | fsaAtlas | SharePoint | MS Communicator | 1800 Grant Phones

 

TIMING: 4:00 a.m. to 12:00 p.m. Sunday, June 8, 2014

 

Refer to the Business Calendar for future maintenance window dates and times at https://sharepoint.cu.edu/sites/CUSYS/UIS/calendar/Lists/Business%20Calendar/calendar.aspx

 

For more information about UIS services, please go to the UIS Service Catalog at:  https://www.cu.edu/uis/service-catalog

 

This is a reminder that scheduled phone system maintenance will be taking place on Wednesday, June 4th between the hours of 7:30pm and 10:00pm.

During this time phones across campus will be intermittently unavailable, phones may have no dial tone and existing phone calls may be disconnected. If you have an event or need for extended phone use during this time please let us know as soon as possible.

Update: As of 11:15AM performance appears to have stabilized. The previous performance issues will continue to be investigated. Any additional information we receive will be communicated out to the campus.

Dear UCCS Faculty and Staff,

 

University Information Systems is reporting slowness in multiple portals impacting all of the campuses. Please see the below notice for more details.

 

We will be sure to pass on additional info as we receive it.

 

—–Original Message—–
From: UIS Communications [mailto:cusys@getrave.com]
Sent: May 30, 2014 10:12 AM
Subject: CU Alert – Enterprise Application Service Interruption

 

CU Alert: All Enterprise Applications are experiencing slowness.

 

Current symptoms includes:

 

- Users may experience intermittent slowness in Campus Solutions, HR, FIN, Cognos, eRA, DARS, OAO, Portal, CRM and CU Marketplace.

 

Known workarounds include:

 

- There are no workarounds at this time.

 

UIS is working to restore service to normal performance levels and will provide more information as it becomes available.  The next communication will be sent by 11:10 a.m.

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