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The active alerts on campus are as follows:

Update to the Faculty Tab

Posted on June 22nd, 2016 by Help Desk

The MyUCCS portal faculty tab is getting a much needed facelift! Starting tomorrow, June 23rd, you will see a new interface for the faculty tab. All of the links have moved to the left and the right has been populated with a schedule and the academic calendar. The following screen shots give a little sneak peek into the faculty tab’s new look and feel.

 

FacTab1

FacTab2

 

Service Restored – Faculty and Staff Email

Posted on June 14th, 2016 by Help Desk

Update 7:13pm 6/14/16: 

Faculty and Staff email is now restored.

Update 6:06pm 6/14/16:

Accessing the Outlook Web App from the “Faculty and Staff Email” link on uccs.edu has been resolved.

Update 5:48pm 6/14/16:

The issue has been resolved for those connecting through the Outlook desktop applications and phone apps. We are continuing to work on restoring the Outlook Web Application (OWA).

 

Orignial Post:  

We are aware of an issue affecting Faculty and Staff email.

CURRENT SYMPTOMS:

After logging into the faculty and staff email through the web application, users are receiving a error that states “Something went wrong” followed by diagnostic data.

Connections through Outlook will read as disconnected in the bottom right hand of the Outlook window.

We are currently working on this issue and we will notify the campus with additional information as it becomes available.

Emergency Maintenance:

Blackboard may be unavailable on Friday June 17 from 12:30 a.m. until 4:30 a.m. MT. for needed maintenance and upgrades. Please plan your work around this time accordingly.

Update (6/9/2016) 9:34pm: 

The maintenance has been completed and all services have been restored. If you are having issues using any UCCS service please contact us. Methods of contact can be found at www.uccs.edu/it/get-help.html.

Update (6/9/2016) 6:58pm: 
To ensure the stability of our services, we will be extending the maintenance window on the items listed in the “Additionally, from 4pm-6pm the following services may be unavailable” section below. The maintenance window for these services has been extended to 10pm.

Update (6/9/16) 6:12pm: 
We are currently working to bring up the services listed under the “Additionally, from 4pm-6pm the following services may be unavailable” section below. Please wait to use these services until we have announced they are available again.

Original Post:

This Thursday (6/9/16), from 4pm to 12am, we will be performing maintenance on the El Pomar building. This maintenance is necessary to finalize the installation of a generator to El Pomar, which will provide stable power to IT resources.

During the entire maintenance window, the following services will be unavailable:

  • Library.uccs.edu
  • Photography.uccs.edu
  • Fax machines
  • ENT ATMs
  • Website publishing (in Ingeniux)
  • Telepresence

 

Additionally, from 4pm-6pm 10pm the following services may be unavailable:

  • Campus websites excluding the homepage (www.uccs.edu)
  • Archibus server
  • WordPress hosting
  • Dining services
  • Caterease
  • Early Alert
  • UC Events
  • Libproxy
  • Pawprints Lab Printing
  • Bosscars – parking application
  • Filelocker
  • PGP encryption server
  • 1Card and Oneweb servers
  • Pastperfect
  • Ps-Arms
  • Lists server
  • Cherwell
  • Faxing

Resources that will remain available during the outage:

  • Campus home page
  • Blackboard logins
  • My UCCS Portal
  • Account maintenance
  • Lab Computers
  • Email
  • VPN
  • Wireless Network (Wireless across campus may be unavailable for 15 minutes while services move to our secondary data center.)
  • Internet Access
  • Office 365 applications (Word Online, PowerPoint Online, Excel Online)

Service Interruption – Network Connectivity

Posted on June 8th, 2016 by Help Desk

Update 1:35pm 6/8/2016:

We have identified the root cause of our network connectivity issues and have applied a fix. Devices should be connecting to the network (both wireless and wired connections) at this time. If you are continuing to have issues, please restart your device. If this does not fix your connection please contact us.

Original Post:

We are aware of an issue with affecting network connectivity.

CURRENT SYMPTOMS:

Devices connecting to the UCCS network (wireless and  wired connections) may not receive an IP address. This causes the device to fail to connect to network resources and/or the Internet.

We are currently working on this issue and we will notify the campus with additional information as it becomes available.

Emergency Maintenance:

Blackboard may be unavailable on Friday June 10, from 12:30 a.m. until 4:30 a.m. MT. due to needed updates and maintenance. Please schedule your work around this time accordingly.

Blackboard may be unavailable on Friday, May 27 from 12:30 a.m. until 4:30 a.m. MT. This maintenance is preventive maintenance to ensure Blackboard functions reliably. Please plan your work around this time accordingly.

El Pomar and Engineering Power and IT Maintenance (5/19/16)

Posted on May 12th, 2016 by Help Desk

Update 10:34am:

We are continuing to work with individual departments to ensure their reported outages are back online. Those services associated with Webworks should now be available.

Update 9:06am:

We are continuing to evaluate services that were affected by the power outage last night. Our current list of affected services includes the following:

  • Access to the Facilities H Drive
  • UCCS Cars
  • Webworks which includes the following:
    • A-Z Directory
    • Chancellor’s leadership Class
    • Compliance
    • WordPress sites not in managed solution (example: Communique, radio, Press releases)
    • Excel Centers Logins
    • Feedback
    • HTML Forms created by Web Services
    • Campus Map
    • Language Tech Center book checkout
    • Phone Directory
    • Repost test for Communication Center
    • Campus Search
    • Library – Splint

 

 

Dear Students, Faculty and Staff:

Next Thursday night (5/19/16), from 5:00pm to 2:00am Friday morning, we will be performing major maintenance on the El Pomar building. This maintenance is necessary to add a generator to El Pomar, which will provide stable power to IT resources.

During the maintenance window, the following services will be unavailable:

  • Library.uccs.edu
  • photography.uccs.edu
  • Fax machines
  • ENT ATMs
  • Website publishing (in Ingeniux)
  • Telepresence

Wireless across campus may be unavailable for 15 minutes while services move to our secondary data center

The whole El Pomar building will be without power during this period; Note: this does NOT include the University Center only the El Pomar Center.

 

The Engineering and Applied Science Building will also have the power shut down during the same time.  This shut down was previously announced to happen on 4/28, but has been reschedule to coincide with the El Pomar Center shut down.

Due to the nature of the equipment in the Engineering and Applied Science Building, we would also like to remind you that the affected services include, but are not limited to the following:

  • Wired network access (including access to servers and office desktop that reside in EAS)
  • Wireless network access
  • VoIP Phone connections

We recommend that you save all documents and power off your office computers and servers before leaving on 5/19/16.

Portal Maintenance Sunday (5-15-2016) from 6:00am to 6:00pm

Posted on May 11th, 2016 by Help Desk

This Sunday (5-15-2016), from 6:00 am to 6:00pm, there will be multiple portal services unavailable while University Information Systems (UIS) is performing maintenance on several systems. Below is a brief summary of the maintenance schedule.

All portals including, but not limited to the following will be unavailable on May 15th between the hours of 6:00am and 6:00pm:

  • Student, Employee and Faculty Portals (My.uccs.edu)
  • Campus Solutions
  • HR and Finance Systems
  • DARS
  • Singularity (Document Management)
  • Cognos
  • Concur
  • CU Marketplace
  • Skillsoft

UCCS specific resources will remain available during the outage. These resources include the following:

  • Blackboard
  • Student Email
  • Staff and Faculty Email
  • Library
  • VPN
  • Computer Labs

Blackboard Maintenance:

Blackboard may be unavailable on the morning of Friday, May 20, from 12:30 a.m. until 4:30 a.m. MT for planned maintenance. Please schedule your work around this time accordingly.

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