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The active alerts on campus are as follows:

Upcoming Maintenance this Sunday, 11-2-14 6:00 am – 6:00 pm

Posted on October 30th, 2014 by Help Desk

This Sunday (11/2/2014) from 6:00 am to 6:00 pm, there will be multiple campus systems unavailable for maintenance. Both UCCS IT and University Information Systems (UIS) will be performing maintenance on several systems utilized by the campus. Below is a brief summary of the maintenance schedule. All UCCS resources will be restored and accessible by 11:00am Sunday morning. All portals, as well as systems accessed through those portals will be restored and accessible by 6pm Sunday evening.

All Portals and DARS Unavailable 6:00 am -­ 6:00 pm

  • Maintenance impacting for all CU campuses.
  • My.uccs.edu access,including the student, faculty and staff portals, as well as systems accessed from within these portals.

 

UCCS Campus Specific Resources Unavailable 6:00am – 7:00am

  • Internet access
  • Blackboard
  • Student Email (Office 365)
  • Faculty and Staff (Exchange)
  • VPN access
  • Campus Web Sites

Please note that intermittent outages of all UCCS campus resources is possible, but not expected, while network maintenance is performed from 7:00am – 11:00am.

 

Please check back here for the latest updates.

Mac Upgrade – Yosemite (10.10)

Posted on October 16th, 2014 by Help Desk

We are aware that Apple has announced the release of their newest operating system, Yosemite(10.10). At this time we have not had the chance to fully test how Yosemite will operate on our network. We strongly urge users to wait on installing 10.10 until we can verify that there will be no issues. Once the test is complete, and we determine the upgrade will not cause any problems, we will notify the campus.

 

Update 10/17/2014

After initial testing of Yosemite (10.10) we have found compatibility issues with some of the programs commonly used on campus, one of which is VMWare Fusion version 6. At this time it is still recommended that users refrain from upgrading while we determine workarounds or recommendations. If you do upgrade a UCCS owned computer to Yosemite and find that a critical application is not working, please contact the help desk at 719-255-3536 so we can rebuild the system with Mavericks (10.9).

Also, we would like to make the campus aware of iCloud Drive and how it affects your personal and work devices. You should only upgrade to iCloud Drive if all of your Apple devices, using the same Apple ID, are running iOS 8 or Yosemite.  Older devices will not be able to sync with the new iCloud Drive.  You can choose to skip the upgrade while installing and then go back and upgrade once all of your devices are either iOS 8 or Yosemite. If you have any questions regarding iCloud Drive please contact the help desk.

Service RESTORED – Ingeniux

Posted on October 15th, 2014 by Help Desk

We are currently experiencing issues with the Ingeniux Content Management System. During this service interruption users will  not be to login to the Ingeniux web interface to alter personal and departmental web pages.

We apologize for the inconvenience and we are actively working with our vendor to restore service.

 

The Ingeniux system is running normally again.

Message to Faculty and Staff – Microsoft Tuesday

Posted on October 14th, 2014 by Help Desk

Today is second Tuesday of the month also known as “Microsoft Tuesday” in the IT world. This is when Microsoft releases security and bug updates for all Windows Operating Systems. It is very likely that your computer will need to reboot to finish applying the security updates.

The IT Department recommends you shut your computer down every evening. However, if you leave your computer on, we recommend you save all work and close all open applications to ensure you do not lose any work. Your machine will automatically reboot after these updates have been applied.

Please contact the help desk if you have any questions.

This Sunday (10/5/14) from 6:00 am to 6pm, there will be multiple campus services unavailable due to maintenance. University Information Systems (UIS) will be performing maintenance on several systems utilized by the campus as well as implementing anew campus portal experience for students. Below is a brief summary of the services that will be unavailable.

  • Student, Employee and Faculty Portals (My.uccs.edu)
  • Campus Solutions
  • HR and Finance Systems
  • DARS
  • Singularity (Document Management)

 

After the maintenance window, students will notice the look and feel of their portal has changed. All of the same information will still be available, but the way it is accessed will be different.  Below is a small sneak peek of what the new portal will look like. Note that the links that used to be in tabs and different sections will now show up in one navigation section at the top left.

UCCS2 Student Tab Redesign

 

Update 10-6-2014 : The change to the new student portal as well as the maintenance on all portals was completed on October 5th without issue. The portals were up and running again by 5pm that evening.

We have just been notified that our primary Internet connection will be down starting Tuesday at 9:00PM.

 

We will be running on a backup link which has reduced bandwidth and so you may notice slowness while accessing Internet sites or university resources such as the myUCCS portal.

 

Our primary connection should be available by 8:00 a.m. Wednesday morning.

 

Please do not use internet bandwidth tests during this outage.  These tests download and upload large amounts of data and will consume any available bandwidth.

 

For the latest status on IT systems please visit www.uccs.info.

 

We apologize for the late notice.

Planned Server Maintenance Sunday, September 28th

Posted on September 26th, 2014 by Help Desk

This Sunday (9-28-14) from 6:00 am to 6:00 pm, there will be multiple campus systems unavailable while University Information Systems (UIS) is performing maintenance on several systems. Below is a brief summary of the maintenance schedule.

All portals including, but not limited to the following will be unavailable on September 28th between the hours of 6:00am and 6:00pm:

  • Student, Employee and Faculty Portals (My.uccs.edu)
  • Campus Solutions
  • HR and Finance Systems
  • DARS
  • Singularity (Document Management)

Service Restored – UCCS2go app

Posted on September 22nd, 2014 by Help Desk

It has been reported that there is an incompatibility between the UCCS2go app and Apple’s new phone and tablet operating system, iOS8. We have been in contact with the maker of the app and they are currently working with us to fix the issue. Currently, there is not an estimated time for the fix. We will update as we receive more information.

 

Those who have not yet upgraded should not see any changes with UCCS2go.

 

UPDATE 10/20/2014:

A few days ago, an update to the UCCS2go mobile app was released to the app store. This update fixes the compatibility issues between UCCS2go and iOS 8. To update, open the UCCS2go app on your phone and a prompt will appear.

Service Interruption – Mobile Printing

Posted on September 16th, 2014 by Help Desk

UCCS Mobile Printing is not currently working in the UCCS computer labs. We are working with the mobile vendor to correct the problem and a notification will be sent once the service has been restored.

 

Please feel free to check back here for additional updates as they become available.

 

Thank you for your patience while we work to resolve the problem.

Oracle Account Creation Email Received Today

Posted on September 9th, 2014 by Help Desk

We have received several notifications of an email sent out to the campus much like the one shown below.

If you received the email please feel free to discard it.

This email was generated in response to users being added to one of CU system’s test environments. The emails were originally meant to go out to system administrators as an indicator that the system was working. During the testing phase many of the emails were incorrectly sent to individual users at each of the three campuses.

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